The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary:
As the Senior Product Manager for Merchant Service Experience, you’ll define how PayPal communicates and resolves high-impact issues for large, medium and small businesses. You’ll build merchant-facing diagnostics, alerting frameworks, and real-time revenue recovery tools that make issues self-identifiable and fixable. You’ll partner closely with account managers, support agents, and merchant platforms to ensure we meet the needs of high-volume sellers, partners, and enterprise clients. Your work will help prevent churn, maximize payment throughput, and make PayPal the most reliable partner for growth-minded businesses.
Job Description:
Meet our team
The Service Experience Growth team sits at the intersection of product, engineering, support, and trust. We’re on a mission to reinvent service for the modern financial ecosystem. We own in-house platform that powers service experiences for the entire PayPal ecosystem. You’ll be joining a team that works across consumer and merchant journeys, and partners closely with design, data science, and engineering to build the future of service that is predictive, personalized and AI-driven.
We operate like a startup within PayPal: fast-moving, mission-driven, and deeply cross-functional — and we obsess over making every service moment delightful, efficient, and invisible when possible. This is a rare opportunity to work on high-visibility, high-impact systems that affect millions of customers and businesses.
Your way to impact
You’ll lead key growth initiatives that shape the future of service experience spanning across all PayPal products. As a product leader, you’ll define strategy, execute roadmaps, and deliver capabilities that grow revenue, reduce friction, drive automation, and deliver exceptional outcomes. As single threaded owner of your portfolio, you will lead a team of engineers, analysts, designers alongside to define a near term roadmap and long-term strategy for our consumer service products. This will require exceptional verbal and written communication to influence peers and senior leaders with a bias towards clear, concise, and comprehensive documentation supported with evidence. You will become a subject matter expert in your area, continually identifying opportunities to improve our experiences, and advocating on behalf of the customer using data and strategic thinking.
Your day-to-day
What you need to bring
Additional Job Description:
Subsidiary:
PayPal
Travel Percent:
0
PayPal is committed to fair and equitable compensation practices.
Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.
The U.S. national annual pay range for this role is
$96900 to $234300
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.
Who We Are:
Click Here to learn more about our culture and community.
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
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