Fiserv

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Systems Desktop Support Manager

What does a successful Systems Desktop Support Manager do at Fiserv?

As part of Fiserv Technology Services, you will be responsible for managing IT support for Fiserv’s production floor endpoints used to produce product for Fiserv Clients. Technologies include PC and Print Systems within manufacturing plants and their associated applications. Duties include managing IT service levels, leading IT staff, leading project deliverables and developing programs to drive efficiency of services. To succeed in this role, you will combine your IT leadership, troubleshooting and communication skills to build strong working relationships with Fiserv executives and associates to deliver superior IT support.

What will you do:

• Manage Field Support Desktop Engineers, organizing departmental resources to execute day-to-day delivery of the service catalog within operational guidelines.
• Leverage IT background to support PC and Print endpoints across numerous manufacturing plants.
• Use understanding of IT systems management tools, Active Directory, and network technologies to troubleshoot and lead incident management.
• Work closely with Output Solutions architects, technical engineers and business operation leaders to support their needs and projects.
• Oversee project resource management and project task deliverables.
• Participate in Risk Management affecting endpoints, including audit response and remediation.
• Lead department programs to drive efficiency in processes and improvement of services. Defines, reviews, approves, implements support standards, policies and procedures.
• Manage activities of staff (i.e. hires, trains, coaches, appraises, rewards, motivates, disciplines, etc.).

What you will need to have:

• 5+ years of experience in a technical support position providing endpoint support.
• 3+ years of experience building, deploying, and troubleshooting PC equipment in a corporate environment.
• Ability to stand for extended periods of time, lifting (up to 40 lbs), & crouching (beneath desks/machines).
• High School/GED Diploma.

What would be great to have:

• combination of education, work, or military experience.
• Previous information technology management experience.
• Printer maintenance experience a plus.
• Bachelor’s degree in computer science, information systems, or a related field, or an equivalent.

Important info about this role:

• In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.
• Domestic Travel is required to various Fiserv manufacturing facilities (25%).

Perks at work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel with no specific set limit for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.