Bilingual Phone Operations Representative
Reports to: Team Leader, Operations
Location: Mississauga, ON (Hybrid)
Job Type: Full time, Salaried
Band: 89
Position Summary:
The successful candidate will play a vital role in delivering a professional and efficient Customer experience to Mercedes Benz Financial Services Canada’s clients and Dealers. This position requires a commitment to providing timely and accurate service in accordance with established service level parameters while driving a positive customer experience. The candidate will exhibit strong critical thinking and relationship building skills as well as possess subject matter expertise to effectively resolve, de-escalate and investigate complex customer and Dealer inquiries. This role is essential for fostering positive business relationships with different stakeholders and ensuring customer and Dealer satisfaction through exceptional bilingual service delivery.
Key Duties & Responsibilities:
Education and Experience:
Technical Skills:
Performance and Professional Skills:
Corporate Culture:
We offer customer and employee‐focused culture in a fast-paced, competitive, yet team-oriented environment.
Commitment to Equity:
Mercedes-Benz Financial Services is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported.
Mercedes-Benz Financial Services Canada is committed to accommodating applicants with disabilities throughout the hiring process by providing accommodations for needs related to the grounds of the Ontario Human Rights Code, unless to do so would cause undue hardship, as defined by the Ontario Human Rights Commission’s Policy on disability and the duty to accommodate.
If you require accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance. Accommodations for applicants may be coordinated through the Human Resources Department via email hr_canada@mercedes-benz.com.
Mercedes-Benz Financial Services Canada Corporation is an Employer committed to the principles of equity in employment. We thank all applicants; however only those selected for an interview will be contacted. Please visit our LinkedIn page for more information on our company at Mercedes-Benz Financial Services Canada Corporation
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