WestRock

Description & Requirements

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

Hiring Immediately - Full Time

Sr. Coordinator, Customer Service - Marion, NC

Dayshift

What we offer:

• Medical, Dental and Vision benefits available immediately
• 401K with company match
• 80 hours of Paid Time Off and 11 Paid Holidays
• Other benefits such as company paid Long-Term & Short-Term Disability, Tuition Assistance and more
• Annual Reimbursement for Safety Shoes
• Comprehensive training with numerous learning and development opportunities
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

The Opportunity:

• The Customer Service position has primary responsibility for establishing strong relationship with appropriate Customer contacts to assist in business maintenance and development; Work collaboratively with Production Planning, Quality and Operations to meet customer, plant and division objectives.
• Receives and responds to customer inquiries. Requests can range from pricing and placing new orders, new artwork, order complaints or A/R assistance
• Communicates with customers in a timely and professional manner (delivery issues, production shortages)
• Acts as a liaison between Customer and Scheduling/Manufacturing to ensure that all customer requirements are met in a timely manner
• Prepares quotations for customer and follows up to generate further customer interest.
• Sales Support – provides administrative support to sales team
• Coordinates new business reviews with Project Management and Planning
• Monitors and resolves financial issues pertaining to open items, accounts receivables, pricing and billing discrepancies
• Maintains appropriate corresponding files for documentation
• Provides other assistance to the Customer Service Manager as requested
• Works to promote teamwork at all levels of the company
• Willing to work flexible hours, if necessary
• Perform all duties according to established safety policy, including wearing all required PPEs to perform duties
• Must be able to back up each employee in department
• Performs other job duties, as assigned.

What you need to succeed:

• Must have an Associate’s Degree from an Accredited Two-Year College or Technical School; Bachelor’s Degree preferred
• Minimum of 1-3 years of experience in related field
• Competent in various software applications and certifications, such as Microsoft Office (Word and Excel)
• Must be able to function effectively in a fast-paced environment.
• Excellent organizational skills to include follow-up and accountability. Attention to detail is critical to maintain accuracy and fulfill customer expectations.
• Professional customer satisfaction skills needed to maintain positive external and internal relationships.
• Excellent oral and written communication skills to include effective listening. Must be able to understand and/or explain technical procedures.
• Ability to easily adapt to fluctuations in business cycles and workload.
• Some travel may be required.
• Ability to work independently and within a team environment.
• Sound judgment in decision-making, remaining calm under pressure
• Exhibits maturity during a crisis maintaining composure and completing tasks
• Willing to work toward a win/win solution; promotes harmony and unity among peers

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.