Guidewire Software

Summary

Are you excited about learning new technologies? Do you like to experiment to figure out how something works? Do you enjoy making complex information easy to understand? If yes, then we'd love to talk with you!

We are looking for a talented and curious technical writer who is passionate about creating compelling content that makes our users successful.

As a programmer writer at Guidewire, you will use your ability to grasp technical concepts and convert developer-speak into content that speaks to the user. You will collaborate with cross-functional teams to create clear, accurate, and engaging content primarily for a developer audience.

To succeed in this role, you must have excellent communication skills, strong technical skills, a hands-on approach, and a self-motivated attitude. Expect to work in a fast-changing and flexible environment where collaboration is key.

Job Description

Key responsibilities

• Work closely with developers, product managers, and UX designers to understand our products and target audiences.
• Collaborate with other team members to plan and design content for our cloud and AI platforms and services.
• Create developer documentation, including API reference topics, developer guides, cross-product solutions, tutorials, and more.
• Participate in initiatives to make our content more impactful and relevant to our different audiences.

Required skills and experience

• 5+ years of experience creating content for enterprise software or developer tools
• Excellent writing and communication skills
• Experience documenting APIs (preferably REST APIs) and writing code samples and tutorials
• Familiarity with web applications, cloud platforms, and AI concepts
• A solid understanding of technical communication best practices, topic-based authoring, and structured content
• Ability to learn independently—by talking to engineers, digging into the code, and trying things out yourself
• Strong collaboration skills and experience working with cross-functional teams
• Preferably, you also have some of the following:
• Knowledge of Swagger/OpenAPI, Git Markdown, DITA, or XML
• A background in creating developer-first content such as quickstarts, walkthroughs, and use-case-driven tutorials
• Experience working across teams to create end-to-end solutions that span multiple areas
• Familiarity with Agile development practices
• Ability to create or contribute to videos, demos, and interactive tutorials

About the Information Experience team

• We create and publish content that helps our users successfully deploy, customize, and use our applications.
• Our audience includes business analysts, technical consultants, and programmers.
• We are passionate about customer success.
• We strive to create a great information experience for our users by providing them the right information when and where they need it.

What we offer you:

• An open, collaborative, and supportive work environment
• Peers who are dedicated to creating high-quality user-centered content
• Opportunities participate in initiatives to improve the information experience for our users
• Freedom to experiment, innovate, and learn best practices and new technologies

The US base salary range for this full-time position is $85,000 - $172,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.