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Building on our past. Ready for the future

Worley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. We’re bridging two worlds, moving towards more sustainable energy sources, while helping to provide the energy, chemicals and resources needed now.

Objective:

Global role as part of the WES People organization, responsible for ensuring the accurate and timely delivery of people services to Worley's respective markets by partnering with the People Services provider (Capgemini) and assisting the WES Service Delivery Manager.

Responsibilities:

Work closely with the WES Service Delivery Manager and the Service Provider to ensure efficient, timely, and transaction-accurate delivery of newly transitioned BAU and WES People services to Worley markets.

Ensure knowledge documents are maintained according to the designed framework.
Participate in daily BAU calls with the service delivery team to help mitigate lower-level (L0)

operational challenges.

Drive continuous monitoring of performance metrics through SLA and KPI reporting.
Identify continuous improvement opportunities to enhance WES-governed processes with a

holistic view of employee experience and process effectiveness.

Actively interact with People Advisors/Specialist Advisors to:
Design deep-dive processes/prepare SOPs/transactional-level change assessments
Support the creation of improvement pipelines to increase operational efficiency
Provide upstream process information to potential clients (including identifying training needs).
Support for queries requiring transactional knowledge by design
First point of contact for raising service issues and seeking support from Service Delivery

Partners to initiate escalations

Support the Manager, identify Service Delivery Agent training needs, and drive an action plan.

Requirements:

Professional: Bachelor degree in Administrative or related careers

8 years of experience in processes from Hire to Retirement / Shared Services / GBS / Outsourcing plans. Experience in Service Delivery in large complex global organizations or large global providers. Must have worked in or with KPOs/BPOs.

Deep knowledge of the Hire to Retire process, with specialization in at least one of the following areas:

Workforce Administration (Onboarding, Onboarding, Offboarding, Personal and Workforce Data Management)
Compensation/Payroll and Benefits Administration

If you need any accessibility adjustments, please make sure to mention it in your application.

Moving forward together

We’re committed to building a diverse, inclusive and respectful workplace where everyone feels they belong, can bring themselves, and are heard. We provide equal employment opportunities to all qualified applicants and employees without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by law.

We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation.

And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology.

Whatever your ambition, there’s a path for you here. And there’s no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.

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