To deliver best-in-class learner experience and impact for Centre teams with a focus on functional capability development in COPS.
Key Accountabilities and Decision Ownership:
Covering Planned Training demands across CARE UK
Managing the performance of the learning experience to provide high impact and achievements of learning objectives.
Monitors the learning journey end to end to provided wow class experience
Managing the development plans for L&D Impact Instructors through observations and coaching plans.
Owning the Digital reporting system to all the L&D Impact Instructors and CARE Learning classes
Manage high learner impact and achievement of learning objectives by utilising the right delivery techniques “in the moment” (i.e. digital, face-to-face training, coaching incl. time for reflection etc.)
Manage the provision of day-to-day service delivery and performance of the team
Localise content of L&D solutions and decide on additional / amended delivery methods if needed (i.e. localisation), where needed to engage & facilitate with external suppliers to deliver key L&D priorities.
Monitor the success of development plans and help employees make the most of learning opportunities
design and produce relevant training materials including e-learning courses
Embraces and implements various types of training
Create a development plan for all the L&D Impact Instructors to enhance the performance of training delivery
Lias with different stakeholders
Act as first point of contact for key share holder (“be the voice of L&D”) – ie, local HRBP, employer, supplier & wider global L&D team.
Core Competencies, Knowledge and Experience:
Knowledge and understanding of VOIS Strategy& Spirit
Facilitation of training and coaching
experience at different levels of hierarchy
Good experience in utilising virtual channels for facilitation
Strong Knowledge and understanding of different Digital tools for Data Reporting ( Power Apps, Power-BI )
Self-driven individual that connects quickly with individuals and audiences in order to build rapport
Must have Technical / Professional Qualifications:
Fluent in written and Spoken English
Significant experience with effective learning and development methods
Strong organizational skills with business-oriented thinking
Excellent Leadership Skills / Coaching Skills
Advanced Stakeholder management Skills in a matrix hierarchy