about the role
Job Description
Mission and Activities Overview
Support, resolve, streamline!
You will join a team at the heart of the operational daily activities of our FOPS/CS/CARE sectors.
Your Mission?
Be the primary contact for field teams when they encounter blockages in their tool ecosystem. This ecosystem is rich and complex, with a multitude of information, portals, interfaces, and access rights to manage.
Daily Responsibilities:
- Handle incidents reported by operational staff, whether related to tools or access to client portals (service perimeter access, rights management, display malfunctions, etc.).
- Analyze, qualify, resolve, or redirect incidents methodically and pedagogically.
- Assist users clearly, simplifying problems and their solutions.
- Document responses and enrich the knowledge base for future reference.
- Serve as the human link between functional and technical teams, as well as between business and IT teams.
What Makes This Position Unique:
- ¿¿ You work in a dynamic environment at the intersection of tools, processes, and people.
- ¿¿ You are exposed to a wide variety of tools and situations, making each day different.
- ¿¿ You have a direct impact on the smoothness of operations and the satisfaction of our employees.
- ¿¿ You will never be alone: you join a supportive, cohesive PORTEX team that grows together.
Desired Profile: You enjoy…
- Providing service, resolving situations, and bringing clarity where there is ambiguity.
- Interacting with diverse users and finding the right words to reassure, explain, and guide.
- Working in a fast-paced environment with many interactions.
- Taking a step back, diagnosing issues, and not just scratching the surface.
about you
You are recognized for…
- Your analytical skills and ability to synthesize information.
- Your ease in written and oral communication.
- Your rigor and organizational skills.
- Your ability to remain calm, even under pressure.
Technical Skills:
- You have a good understanding of IT (collaborative tools, access management, business applications).
- You are comfortable with incident and request management (ITSM).
- You can read, understand, and navigate complex systems.
- Experience in a multi-tool/multi-interface environment is a significant plus.
- Knowledge of FOPS environments or production activities would be ideal.
additional information
What This Position Can Offer You:
- Develop skills on complex topics with a cross-functional view of the business.
- Become an expert in incident management, rights management, and information flows.
- Progress to roles in expertise, coordination, or management.
- Be at the heart of usage and see the immediate impact of your actions.
- Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
- Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
- Professional development: training programs and upskilling/re-skilling opportunities
- Career growth: Internal growth and mobility opportunities within Orange
- Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
- Reward programs: Employee Referral Program, Change Maker Awards
department
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contract
Regular
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