Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.
We're looking for a skilled Service Management Business Analyst to join our customer experience team. You'll partner with collaborators and project teams to implement new ServiceNow/Service HUB functionality, focusing on efficient and cost-effective service onboarding. You'll drive service accessibility, continuous improvement, and self-help solutions while ensuring ServiceNow aligns with global processes and operational efficiencies. As a liaison between business and technical teams, you'll ensure requirements are well documented and aligned with strategic objectives. This role offers broad exposure, collaborating with HR, Finance, IT, Sales, MDM, and T&E, deepening your technical and business knowledge .
What will you be doing?
What will you need to be successful?
Educational Background: Bachelor’s degree in IT, Computer Science, Business, Engineering, or a related field (Master’s degree or equivalent experience preferred)
Professional Experience: 3–5 years of experience as a Business Analyst within a Service Management portfolio, with strong exposure to Agile project delivery
ServiceNow Expertise: Hands-on experience with the ServiceNow platform and Service Management toolsets, with a solid grasp of their functionalities and applications
Business & Process Analysis: Proven ability to translate business needs into actionable solutions, with strong analytical skills and a focus on process re-engineering and optimization (ITIL certification a plus)
Technical & Cross-System Understanding: Solid knowledge of system inter-relationships within global business processes, and the ability to assess impacts across systems
Communication & Stakeholder Engagement: Excellent verbal and written communication skills in English, with demonstrated experience working directly with business stakeholders and service owners
Process & Budget Management: Proven track record of improving business processes, managing within allocated budgets, and contributing to accurate project forecasting
You. Unlimited.
We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.
Inclusion, Diversity and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website
Your Future: annual bonus, life insurance, company stock saving plan
Work/Life Balance: paid volunteering hours, flexible approach
Your Wellbeing: private health care with dental care package, multisport card/my benefit platform
Flexibility: possibility of working in hybrid model
Training: Hands-On, Team-Customized, subsidies for language classes, certifications and postgraduate studies
Extra Perks: referral bonus, recognition program, mentoring program
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