Client Service Analyst (f/m/x)

Job ID:R0388199

Full/Part-Time: Full-time

Regular/Temporary: Regular

Listed: 2025-05-12

Location: Milano

Position Overview

For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities.

Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management division.

Together we can make a great impact for our clients home and abroad, securing their lasting success and financial security.

Corporate Cash Management is a key product within Deutsche Bank’s Corporate Bank. The team, located in Milan, support large corporate clients (Italian and subsidiaries of international MNCs) and Bank’s international network on cross-border and domestic business. Corporate Cash Management offers products and solutions for every stage of a client’s treasury needs working closely both on local and global relationship.

Responsibilities:

The Client Services Analyst is responsible for retaining and growing a dedicated portfolio of clients, acting as point of contact for service issues, and the overall level of service provided to clients. Within a highly-experienced Client Service team you will:

• Provide proactive service engagement with customers, looking for opportunities to improve the service efficiency as well as responding to Corporate Cash Management related queries.
• Conduct regular client reviews from a service delivery perspective
• Provide detailed, timely and up to date information on client relationships, highlighting issues as appropriate.
• Ensure the effective implementation of ongoing service improvement initiatives in response to clients’ needs, whilst supporting the achievement of the Bank/Function’s objectives.

Skills:

• Strong communication and commercial skills.
• Curiosity and enthusiasm.
• Personal development attitude.
• Ability to learning quickly and be able to find solutions.
• Ability to contribute to the success of the team.
• Degree in Economics or Law.
• Fluent in English.
• Proficiency in Microsoft Office Tool.

Well-being & Benefits

Emotionally and mentally balanced: We encourage work-life balance and we are committed to provide an environment with your development and wellbeing at its centre. We support you in dealing with life crises, maintaining stability through illness, and maintaining good mental health. We promote a culture where you can openly speak about mental health (Personal Support Line).

Physically thriving: We support you managing your physical health by taking appropriate preventive measures and providing an insurance coverage and welfare benefits.

Socially connected: We strongly believe in collaboration, inclusion and feeling connected to open up new perspectives and strengthen our self confidence and well being; we organize conferences, webinar and networking opportunities to share diversity, equity and inclusion contents.

Financially secure: We support you to meet personal financial goals during your active career and for the future. Benefit from meal allowance, Pension Fund, Welfare Plan, banking services for employees.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.