EverCommerce

EverPro - Director, Product Management - REMOTE

EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/

We are looking for a Director, Product Management to focus on a segment of our EverPro self-serve SaaS products (including the Joist & Invoice Simple products), driving growth, usage and customer satisfaction across multiple products. The successful candidate will be responsible for developing and executing product strategies that meet the evolving needs of our customers, while also delivering business objectives. Serving over 240,000 businesses, EverPro is a portfolio of software solutions for Field Service & Home Improvement professionals.

Join our product leadership team as a key member, reporting directly to our Head of Product, EverPro. As a seasoned Director, Product Management, you've demonstrated expertise in driving growth and scalability through innovative product development and team building. Your track record of nurturing high-performing teams is renowned, and your ability to adapt organizations for expansion has been instrumental in securing top talent. Collaborative by nature, you excel at bridging the gap between cross-functional stakeholders to deliver exceptional results. We're excited to have you on board and look forward to seeing how you'll contribute to our team's continued success.

Responsibilities:

• Product Vision and Strategy: Develop and communicate a comprehensive product vision and strategy across your self-serve SaaS products, aligning with company goals and objectives.
• Product Roadmapping: Create and maintain a robust product roadmap that prioritizes features, capabilities, and timelines for each product, ensuring alignment with customer needs and market trends.
• Cross-Product Collaboration: Foster collaboration among cross-functional teams (Sales, Marketing, Support, Success) to ensure seamless integration of products and services, driving a cohesive customer experience.
• Product Development and Launch: Oversee the development and launch of new features and products, ensuring they meet quality, usability, and performance standards.
• Customer Insights and Feedback: Gather and analyze customer feedback, usage data, and market trends to inform product decisions and drive innovation.
• Competitive Analysis: Conduct regular competitive analysis to identify market gaps, trends, and emerging technologies that can inform product development and strategy.
• Product Metrics and Analytics: Develop and track key performance indicators (KPIs) and metrics for each product, providing data-driven insights to optimize product performance.
• Stakeholder Management: Effectively communicate product plans, progress, and results to stakeholders, including executives, customers, and partners.
• Change Management: Lead and manage change initiatives across the organization, ensuring a smooth transition from one product iteration to another.

Skills and Experience needed for success in this role:

• 12+ years of experience in product management or a related field, with a focus on self-serve SaaS products.
• 5+ years of experience managing a product team.
• Proven track record of driving meaningful product growth and customer satisfaction through data-informed decision-making.
• Strong understanding of software as a service (SaaS) business models and product-led growth
• Strong understanding of the needs of SMB customers, ideally in the home services industry.
• Excellent communication, collaboration, and stakeholder management skills.
• Experience with agile development methodologies and product roadmapping tools
• Familiarity with data analytics and performance metrics

Nice to Have:

• Knowledge of machine learning and other AI concepts, with applications in SaaS products.

Where:

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States or Canada – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits & Perks:

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Robust health and wellness benefits, including an annual wellness stipend
• RRSP with 4% company match

Flexible and generous paid time off

• Employee Stock Purchase Program

Compensation: The target base compensation for this position is $225,000 to $250,000 CAD per year with a 25% bonus in most CAN locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!