Hilton Hotels

ゲストサービス・エージェントとしてお客様の到着時と出発時に必要なお手伝いをするとともに、ご滞在中に快適にお過ごしいただけるよう、お客様のご要望に応じて情報や支援を提供します。受付係は次の業務を行います。

・ゲストをお迎えして、チェックイン、チェックアウトの手続きおよび予約作成/確認

・他部署と情報共有し、ゲストにより良い滞在を提供する

・ゲストのニーズを聞き出し、それにあったお部屋の提案

・ヒルトン会員の入会獲得

上記は主な業務の要約であり、ご経験に応じて活躍いただける幅も広がります。

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

応募資格（歓迎）

・人とコミュニケーションを取るのが好きな人

・率先して自ら動ける人

・日本語・英語やその他言語でゲスト対応をしたい人

・PC操作ができる人・抵抗がない人

空港のチェックインカウンターや、接客業経験者歓迎

ホテル未経験の方でも丁寧にトレーニングを行います。

求める人物像

• ヒルトンのミッションおよびバリューへの共感
• ホスピタリティ業界への興味（業界への関心および働く人々への共感）
• ビジネスニーズの変化に応じた組織作りに貢献し、人と組織の成長に尽力することに喜びを見いだせる方

What are we looking for?

Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Calm, efficient, and organized with great attention to detail
• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling
• Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
• Conflict resolution experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!