Evernorth

HIH - User Experience Design Lead Analyst

Career Architecture Title: HIH – User Experience Design Lead Analyst

ABOUT EVERNORTH:

Evernorth℠ exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care, we solve the problems others don’t, won’t or can’t.

Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference.

We are always looking upward. And that starts with finding the right talent to help us get there.

Position Overview

This position will be responsible for designing and developing cohesive, end-to-end interactive prototypes that accurately reflect the current functionality and capabilities of our digital platforms. By thoroughly understanding the user’s journey and how they interact with the site’s diverse features, the ideal candidate will utilize multiple Figma designs and workflows stored within our design team’s repository to strategically organize and construct an all-encompassing interactive prototype experience that mirrors the production environment. They will also be responsible for transferring the work done in the Figma prototype to a third-party platform to construct an interactive experience that our sales teams can use to show features to clients.

About Evernorth Digital

Evernorth is built on the recognition that health makes progress possible. Our health services are designed to redefine health care as we know it, and the Evernorth team is unified in the belief that we are responsible for the future of healthcare. This means that our products must inspire change in people that leads to positive pathways: pathways that lead to health, to healing, to preventative wellness and ultimate vitality.

The Evernorth Digital team is like few in comparable Technology companies today: we are a collective of carefully curated, specialized disciplines that, when whole, imagines, plans, defines, tests, instruments, measures, builds, deploys, monitors and optimizes end-to-end experiences that represent the health services suite of product offerings. We are united by our mission to improve life and health outcomes towards aspirational vitality, but we practice our crafts in a discipline orientation that allows us to perfect, excel, and stay current; we then bring our gifts together in an impressive expression of teamwork.

At the core of the Pharmacy+ User Experience team is a commitment to understanding and addressing the needs and challenges of our users. We collaborate with cross-functional teams- including business, technology, product, research, and content- to drive innovation and deliver exceptional design solutions. By fostering a deep understanding of user pain points and aligning them with business goals, we ensure that our designs not only meet but exceed the expectations of our members and clients. Together we strive to create seamless, impactful experiences that enhance both user satisfaction and business outcomes.

• Support the sales team by producing polished, client-ready interactive demos through third-party platforms, that effectively communicate the functionality and value of our digital experiences.
• Create functional high-fidelity prototypes efficiently using Figma to accurately reflect our digital web and app experiences.
• Collaborate closely with other UX designers to ensure consistency and alignment across designs and prototypes.
• Act on user feedback from internal teams to refine prototypes ensuring correct usability, aesthetics, and custom needs are accounted for.
• Ensure updates between individual Figma experiences are properly transferred into the collective Figma prototype, as well into the sale-related specific prototypes.
• Utilize best practices in the creation of interactive Figma prototypes and organization of design assets for easy updates and additional needs.

Qualifications

Required Experience

• 5-8 years of total experience
• 5+ years of experience in UX design, with exposure to design systems and emerging technologies.
• Strong experience designing and prototyping interactive demos.
• Eye for visual design and attention to detail.
• Knowledge of UI/UX best practices.
• Highly proficient in current UI design tools (Figma proficiency required).
• Demonstratable experience leveraging design systems and component libraries.
• Familiarity with dynamic theming and design tokens.
• Experience with accessibility, responsive design, and atomic design.
• Ability to clearly and effectively communicate design processes, ideas, and solutions.
• Strong written and verbal communication skills.
• A portfolio demonstrating interactive prototype experience, organization, and user-centered design solutions.

Critical Competencies

• Drives Results – Pushes team and cross functional partners to deliver needed results in tough circumstances and expedited timelines
• Action Oriented – Takes on tough challenges with sense of urgency, high energy, and enthusiasm
• Decision Quality – Makes sound and timely decisions to keep work moving forward
• Manages Complexity – Makes sense of complex and sometimes contradictory information to effectively solve problems
• Manages Ambiguity – Operates effectively and drives work forward even when things are not certain or there is no clear way forward
• Collaborates – Quickly builds partnerships and works collaboratively with others to ensure progress
• Courage – Steps up to address difficult issues and says what needs to be said
• Instills Trust – Quickly gains confidence and trust of others through honesty, integrity, and authenticity
• Communicates Effectively – Develops and delivers multi-mode communications that convey a clear message and adapts to multiple audiences
• Situational Adaptability – Adapts approach and demeanor in real time to match the shifting demands of different situations.

Required Education

• Bachelor’s or Master's degree in relevant discipline or equivalent experience required

Location & Hours of Work

• Full-time position, working 40 hours per week. Expected overlap with US hours as appropriate
• Primarily based in the Innovation Hub in Hyderabad, India in a hybrid working model (3 days WFO and 2 days WAH)

Equal Opportunity Statement

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.