Description & Requirements
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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
We are seeking an experienced professional as the Digital Services Delivery Leader to oversee the successful delivery of our digital services portfolio across the Americas region. This leader will drive operational excellence, customer satisfaction, and innovation across multiple service lines in order to accelerate Time to Revenue across the Digital Services portfolio. The ideal candidate brings a strong track record in managing automated, customer-facing digital operations at scale while leading high-performing, cross-functional teams. Partnership with our sales team is an important aspect in assisting in Business Development.
This role reports to the SVP of Americas Delivery
Key Responsibilities:
- Strategic Leadership: Develop and execute the Americas digital delivery strategy in alignment with Americas goals, ensuring service scalability, profitability, and customer success.
- Service Delivery Oversight: Lead end-to-end delivery of Digital Services across enterprise and mid-market clients, ensuring high-quality execution, SLAs adherence, and continuous improvement of Time to Revenue.
- Team Leadership & Development: Mentor a diverse team of Solution Design Consultants and Architects, Technical Consultants, and project leads for onsite engagements as well as Service Delivery Managers for all Shared Print Centers in the Americas. Foster a culture of accountability, innovation, and excellence.
- Customer Engagement: Act as a senior point of escalation and trusted advisor to the Digital Services Sales team and act as Focus Executive for key accounts. Collaborate with Sales, Customer Experience team, and Offering teams to ensure seamless service experience.
- Operational Excellence: Establish and monitor KPIs, metrics, and dashboards to drive performance and customer outcomes. Ensure effective governance, Delivery budget management, and resource utilization, including regular management and reporting of capacity between Shared Print Centers, forecasting resource requirements based on sales pipeline.
- Innovation & Continuous Improvement: Promote automation, AI-driven insights, and agile methodologies to improve delivery velocity and efficiency by working with the Offering team for Digital Services to understand best of class 3rd party products, potential acquisitions and improvement to Xerox tools and processes.
- Partner & Vendor Management: Manage strategic partners and third-party vendors to ensure service quality and alignment with business goals.
Qualifications:
- 5+ years in Digital Services, and/or IT consulting, and/or applicable technology delivery leadership roles or technical sales
- Proven experience leading regional or global service delivery organizations
- Strong understanding of SaaS platforms, and digital transformation frameworks
- Excellent leadership, communication, and client management skills
- Bachelor's degree in Computer Science, Business, or related field or equivalent business experience
- PMP, Agile certifications a plus
Preferred Skills & Attributes:
- Experience in a global matrixed organization
- Fluency in English;
- Comfortable presenting to executive stakeholders and clients
- Data-driven decision-maker with a growth mindset
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