AirAsia

Job Description

What we do, and why we do it

The banking system is evolving to give consumers the transparency, control and financial wellbeing they deserve. In a world where technology can change how we live for the better, there is no reason to be burdened by legacy systems, bureaucracy and mediocrity. It’s time for a change, and you can be part of this revolution!

BigPay is everything you wish your bank was: fair, transparent, frictionless. We went back to the drawing board to explore how new technologies could bring power back to you. Our goal is to solve real-world money problems for millions of people by empowering them and providing a simple interface for users to send, receive and track their money

Life at BigPay

We’re fast, curious and ambitious. We are on a fearless adventure to change financial services for consumers, and we value ownership, initiative and leadership from everyone in the company. We’re going out of our way to recruit the most intelligent, creative and talented people in the world. We want innovators, and that means maintaining an environment where they can flourish. Our only boss is the consumer. BigPay values highly collaborative, hard-working people, who can deconstruct problems on the fly and take the team with them, while being inventive, iterative and agile. We never want to reach a stage where we are not challenged on a daily basis – because it means we’re not going fast enough.

UX Writer

If you're a customer-centric rockstar with a growth mindset, then we want you on our team! At BigPay, we're revolutionising the FinTech space, and we're looking for a talented UX Writer to join our mission.

As a UX Writer, you’ll play a key role in shaping user experiences through clear, concise, and human-centered language. You’ll collaborate closely with cross-functional teams—including squad leads, product managers, designers, engineers, and other stakeholders—to craft copy that guides, informs, and delights our users at every touchpoint.

What you’ll be doing

• Write clear and concise user-facing microcopy across the product, including interface elements like buttons, labels, tooltips, error messages, and onboarding content.
• Collaborate with squad leads, product managers, designers, engineers, and legal/compliance to ensure messaging is consistent, clear, and aligned with BigPay’s tone of voice.
• Maintain and evolve BigPay’s tone of voice and content style guide, ensuring all communication aligns with our customer principles and delivers a consistent, human-centered experience.
• Collaborate on usability testing to fine-tune copy for clarity, tone, and ease of understanding.
• Understand our users through data, research, and feedback—and be their voice in every content decision.

Qualifications

• 2–4 years of experience as a UX writer (preferably in fintech, tech, or digital products).
• Excellent command of English, with an eye for clarity, tone, and usability.
• Portfolio of UX writing samples, showing how your words improved user experience.
• Strong collaboration skills and the ability to work cross-functionally in fast-paced teams.
• Demonstrated understanding of design thinking, usability and user experience best practices.
• Empathy for users and a drive to make digital experiences accessible and intuitive.
• Familiarity with UX best practices, design tools (like Figma), and agile environments.
• Bonus: Experience with financial products or regulatory-heavy content is a plus.