JPMorgan Chase & Co.

Job Description

Join our dynamic team to lead and optimize payments processing operations. Drive efficiency and collaborate globally to achieve business objectives.

As a Payment Lifecycle Analyst in our dynamic team, you will lead and optimize payments processing operations. You will promote efficiency and collaborate globally to achieve business objectives. Your primary responsibility will be to manage day-to-day operations for the Payments Processing Function, ensuring that all work items are completed as per the agreed SLA and that transactions are processed in accordance with the documented policies and procedures. You will also identify opportunities for improving the efficiency of the process and establish excellent relationships with the client operations site.

Job Responsibilities:

• Provide overall supervision to the staff during their shift operating window.
• Ensure that all work items are completed as per the agreed SLA.
• Process, stratify and verify transactions, ensuring that transactions are processed in accordance with the documented policies and procedures.
• Monitor the exceptions and ensure that they are resolved in a timely manner.
• Ensure escalation procedures are adhered to at all times.
• Respond in a timely manner to queries and escalations.
• Identify opportunities for improving the efficiency of the process.
• Identify the training requirements of the team members and work with the team on providing the required trainings.
• Establish excellent relationships with the client operations site with whom the team will need to interact on a regular basis.
• Prepare the weekly / monthly MIS reports and conduct a regular review of the processes and the documented SOP to ensure that it is up to date and that control procedures are effective.
• Track the changes to the procedures and ensure that the team is fully aware of the changes.

Required qualifications, capabilities and skills:

• Bachelor's degree in a relevant field or 2+ years equivalent experience in international payments processing.
• Strong team management experience in a similar environment.
• Experience in back-office operations of a reputed foreign bank or its processing arm/private sector bank/public sector bank as a supervisor.
• Working knowledge of SWIFT & international payment conventions & practices.
• Good interpersonal skills for internal and external communication at all levels.
• Excellent written & oral communication skills in English.
• Good people management skills, acute client focus
• Proactive problem-solving approach with ownership of issues.
• Ability to use creative problem-solving techniques for business issues.
• Strong PC, project management, and analytical skills, knowledge of MS Access, Excel, PowerPoint, and Word.
• Experience partnering with Risk, Audit, and Compliance to meet organizational objectives

Preferred qualifications, capabilities and skills:

• Experience in a supervisory role within a reputed foreign bank or its processing arm/private sector bank/public sector bank.
• Familiarity with international payment processing operations.
• Strong interpersonal and communication skills.
• Proven ability to manage teams effectively.
• Experience in risk, audit, and compliance collaboration.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.