Bank of Hawaii

Under the direction of the Manager, this position is responsible for maximizing the efficiency, quality, and user experience of processes and systems that support departmental operations. The role identifies opportunities for process redesign, oversees the development and implementation of improvement initiatives, and ensures ongoing monitoring and optimization of systems and workflows. This position manages all business aspects related to the implementation and ongoing support of key platforms and serves as the primary liaison with external vendors. Where new solutions are needed, this position leads the identification, evaluation, and integration of vendor systems that align with the organization’s strategic objectives. Responsibilities include process documentation, budgeting, planning, and executing process and system improvement initiatives across the department.

• Bachelor’s degree from an accredited institution or equivalent work experience.
• Minimum 5 years of project, platform management or process improvement experience preferably in the financial services industry/commercial credit. Knowledge of business processes, system/platform management and vendor management.
• Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, Visio and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems. Experience with Moody’s CreditLens preferred.
• Demonstrated work experience utilizing business process knowledge, business interpretation skills, system/platform management, and vendor management. Proficiency in learning new systems/platforms. Demonstrated experience understanding critical business drivers. Strong verbal and written communication skills. Ability to adapt to changing priorities, balance several projects simultaneously, and takes initiative to research and resolve issues/challenges. Multi-media communicator with demonstrated leadership ability, strong analytical and organizational skills. Understanding of underwriting and credit decision processing preferred. Able to work flexible hours including holidays, weekends and evenings as needed or assigned. Must be able to provide own transportation or to operate a vehicle with a valid driver’s license, and commute as required. Travel by air as required. May lift up to 25lbs.