Amadeus

Job Title

Associate QA Engineer

External Job Title: QA Engineer

Position type: Permanent

Location: Bogota, Hybrid

Job ID: Job family: Product Quality Assurance

About Your Business Area/Department:

Flying is easy, isn't it? You are used to catching planes to fly all around the world. Check in, print your boarding passes, drop your bags, go through the security, then board the plane... it's no rocket science.

Is it really that simple? Do you really know how it works behind the scenes? Are you curious to know what it takes to be cleared to fly by the regulatory authorities? How the check-in agent will charge you for excess baggage or kindly waive the excess? Have you ever wondered what happens when a flight is delayed or cancelled? How does the airline make sure that you get your connecting flight?

This is a very complex business, always changing, where any mistake can severely damage the airline reputation and business, and where all airlines have their set of specificities that we need to accommodate.

We are managing the world leading airline Passenger Servicing System - a system that provides check-in and boarding services to approximately 150 airlines and 1 billion passengers each year.

We're looking for enthusiastic QA Engineers to work with our developers and product analysts and help us to assurance the quality of the solutions and fixes delivered to our customers in our Departure Control System (DCS) product of Customer Management to address these. The role is based at our Bogota development center.

You will join the team that maintains the software that handles the complex logic to manage the baggage, ancillary, regulatory and all processes related to flights at the core of the Amadeus DCS Customer Management application.

Summary of the role:

As a QA your mission is to create detailed test plans, execute tests and evidence the proper functionality of features and fixes, also report issues when apply for our Customer Management system, always focused on providing the best travel experience to our customers.

• Works autonomously within defined processes and procedures or methodologies, takes standard decisions and may support the development of solutions to complex problems of a recurring nature.
• Receives instruction, guidance and direction from more senior level roles or manager, with regular monitoring on the status of the assignments.
• May have specialized formal education or the equivalent work experience and has the required technical and functional skills and basic knowledge of the business.

In this role you’ll:

Test strategy

• Attend to specification reviews (also on customer specification reviews when applicable), and provide feedback along with any potential impact, risk, issue or missed gap based on experience,
• Define test strategy and test plan containing test cases (functional and non-functional), ensure traceability with specifications and customer requirements,
• Ensure compliance of test strategy with CI/CD guidelines, Green IT guidelines and all quality guidelines (SDL, STDL), QA best practices/standards from the industry (ISTQB..),

Test expertise

• Design test cases and write test case scripts
• Prepare test environment, test data, and execute test cases
• Provide sign-off (go/no-go) on tested features based on defined exit criteria

Defect management

• Open defects for software or documentation, assign relevant level of severity based on the importance of the issue, provide relevant investigation and information to fix defects
• Check defect fix, and give go/no-go for the load of production defects

Reporting

• Report and communicate on test activities to the line organization, software developers and product definitions analysts
• Provide visibility on testing campaign/milestones to all stakeholders

Quality assurance ambassador

• Show accountability for the project, product or release quality control

Technicity

• Efficiently use QA tooling stack and frameworks
• Be proactive about any issue/change that is likely to affect QA peers daily job

Continuous and sustainable improvement

• Participate to the understanding, measurement and reduction of the environmental impact of the tested applications and associated QA activities · About the ideal candidate:

Excellent analysis & research skills

Experience in Agile frameworks Kanban/Scrum/SAFe

Ability to write clear and structured documentation

Fluency in English

Good written and verbal communication, ability to do presentations to large groups

Ability to interact and communicate successfully with business partners and technology teams

Experience as a Quality Analyst

Nice to have Test Automation Experience

Tools & Technologies: Jira, Office Suite, Octane, SQL

What we can offer you:

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
• Work from anywhere: onsite, hybrid or fully remote.
• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
• Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

Application process:

The application process takes no longer than 10 minutes!

Create your candidate profile, upload your Resume/CV and apply today!

Working at Amadeus, you will find:

A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

???? A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

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