Delta Airlines

United States, Georgia, Atlanta

Delta Professional Services

06-May-2025

Ref #: 28407

How you'll help us Keep Climbing (overview & key responsibilities)

Delta Professional Services (DPS) is seeking an experienced Part 121 Pilot with a strong technical background to serve as a FOS – Technical Advisor – Design & Development. This role combines operational expertise with a focus on systems management, process optimization, and training content development to enhance efficiency and support the DPS operation.

Key Responsibilities:

• Systems Access & Integration:
• Facilitate system access for flight operations personnel.
• Oversee external technologies that interface with operational systems, ensuring seamless integration.
• Builds and maintains effective business partnerships with other Flight Ops business units, Delta Line Maintenance, Delta IT, OCC, MCC, and related vendors.
• Collaborates with the DPS PM, EFB Application team and Tech Pilots to test, troubleshoot, and support iPad EFB Applications
• Process Optimization & Synergy:
• Analyze and refine operational processes to enhance efficiency across flight operations workflows.
• Collaborate with stakeholders to create synergies between technology, training, and operational procedures.
• Develop and implement best practices for system utilization and process improvement.

Training Content Development:

• Create training videos and instructional materials to support DPS operations on system usage, external technologies, and operational enhancements.
• Lead knowledge-sharing initiatives, ensuring DPS flight operations personnel are proficient in using technology to improve flight operations.
• Provide technical guidance and support for new system rollouts affecting flight crews.

Benefits and Perks to Help You Keep Climbing

• Space Available Personal Travel to include eligible dependents
• Medical, Dental and Vision Plans available
• Profit Sharing
• 401(k) match (following one year of service)

What you need to succeed (minimum qualifications)

• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces a diverse set of people, thinking and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.
• Commercial/Airline Transport Pilot, Flight Engineer, Certified Ground/Flight Instructor certificates or military equivalents
• Strong data analysis skills are required.
• Excellent interpersonal and relationship building skills; ability to seek input, understand, and ask the right questions to drive the right solution for the enterprise.
• Ability to think strategically to align tactical projects and initiatives with Delta's long-term goals.
• Familiarity with Agile methodologies is preferred.
• Experience in creating, developing, and maintaining solutions in Office365 applications such as Excel, Power BI, Teams, PowerApps, Access, Project, SharePoint etc. is highly desirable.
• Experience in developing and maintaining solutions in Smartsheet is highly desirable.
• Confidence in installing and troubleshooting Windows hardware and software.
• Previous aviation experience a plus.
• Must be flexible and highly receptive of evolving work procedures and duties.
• Extensive experience with aviation systems, external technologies, and process improvement.
• Proven ability to develop and deliver training content, including video-based instructional materials.
• Strong analytical skills with experience in systems access management and operational integration.

What will give you a competitive edge (preferred qualifications)

• Candidate for this position should have at minimum a high school diploma/GED
• Commercial/Airline Transport Pilot, Flight Engineer, Certified Ground/Flight Instructor certificates or military equivalents
• Knowledge of Federal Aviation Regulations (FARs) and associated guidance material
• Experience with content management systems (CMS)
• Basic or intermediate skill in Adobe FrameMaker or similar authoring platform

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