Goodwill of Delaware and Delaware County

Operations Team Lead

Location: New Castle, Delaware

Schedule: Must have open availability

Pay Rate: $17.50 an hour

The Operations Team Lead is responsible for leading the daily flow of materials and processes in specifically assigned areas in warehouse and warehouse resources. This position will take the lead in overseeing the movement of all materials and other items between locations in a safe and efficient manner. The Operations Team Lead is a member of the Management Support Team.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

1. Follow safety policies and procedures (including OSHA regulations) ensuring maximum safety, security, and protection of all staff, customers and company assets for locations supervised. Ensure security procedures are in place to minimize internal and external shrinkage. Assist in responding to emergencies such as break-ins, fire, power failures, etc. Must assist in ensuring all staff abides by all Goodwill SOP, Policies, Procedures and Safety Regulations.
2. Assist in ensuring staff promote and maintain safety, efficiency and cost-effective processes within their departments, including provision of excellent internal and external customer satisfaction by working cooperatively with all customers to promote the achievement of Goodwill’s mission. Be key individual in ensuring the maximum security and protection of company assets, including assisting in training staff in Risk management and Loss Prevention techniques.
3. Know how to operate all warehouse equipment and assist in the training and/or certification of staff on how to safely use warehouse equipment.
4. Assist the Warehouse Manager in maximizing the flow of all industry standard material handling methodology practices, policies and procedures, inventory control, goal achievement as well as controlling expenses.
5. Assist with recycling/salvage operations, maximizing the value of materials while reducing waste. In addition to helping with preventative maintenance programs to protect Goodwill’s physical assets.
6. Assist with creating and/or maintaining inventory control procedures such as maintaining cycle count accuracy and ensuring target demand is fulfilled. This includes creating and managing receiving policies and procedures.
7. Assist in ensuring materials/merchandise have adequate storage by continual oversight of inventory while ensuring inventory is rotated to minimize spoilage based on FIFO method. In addition to verifying retail request verifications for movement of materials.
8. Partner with Warehouse Manager to perform necessary personnel functions of supervised staff as determined by company policies and/or procedures including: staffing, training, scheduling, disciplinary/performance management functions, evaluations, record keeping, and time keeping.
9. Communicates progress, problems, and new developments on a regular basis to Warehouse Manager and/or VP of Donated Goods Retail.
10. Ensure maximum customer satisfaction. Work cooperatively with all consumers, community groups, co-workers, and subordinates to promote the achievement of the company mission.
11. Ability to work varied hours/days as business dictates (including nights and weekends).
12. All other duties as assigned.

EDUCATION/EXPERIENCE:

High School Diploma and/or equivalent, 3-5 years of industry related experience with at least three in a management or supervisory capacity or any equivalent of education and experience is required. Experience and the ability to effectively execute supervisory tasks in a warehouse/operations environment. Ability to be a self-starter with excellent oral and written communication skills along with extensive knowledge of Microsoft Office Applications knowledge.

WORKING CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to mechanical parts. The noise level in the work environment is usually moderately high. To ensure safe working conditions, personal protection equipment (PPE) required for this position includes: hand protection; eye protection when handling material.

PHYSICAL ACTIVITIES AND REQUIREMENTS:

FINGER DEXTERITY: The ability to make fast, simple, repeated movements of the fingers, hands and wrists.

TALKING: Talking to others to convey information effectively and to communicate information and ideas in speaking so others will understand.

AVERAGE VISUAL ABILIITES: The ability to see details at close range (within a few feet of the observer). Specific vision abilities required by this job include close vision, distance vision, color, vision, peripheral vision, depth perception and the ability to adjust focus.

PHYSICAL STRENGTH: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand and walk; use hands to finger, handle or feel; reach with hands and arms; and talk of hear. The employee is regularly required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 50 pounds.

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INTENT AND FUNCTION OF POSITION DESCRIPTION:

Position descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors may assign additional functions and requirements as deemed appropriate.

Position descriptions are not intended as and do not create employment contracts. Goodwill Industries of Delaware and Delaware County maintains its status as an at-will employer.