about the role
Context
Within Orange Business Product & Marketing, the Communication Services Business Line is dedicated to developing and launching products for the enterprise market, focusing on connectivity, customer experience, voice, and collaboration solutions. The Collaboration & Customer experience product Development (CCD) department plays a crucial role in providing technical expertise and managing projects to create standard services and tailored offers for demanding customers
Mission
As the Team Manager, you will lead a team of engineering experts in the EX and CX domains.
Your responsibilities will include
- Leadership and Management: Oversee the team’s activities, ensuring alignment with company goals and fostering a collaborative environment.
- Strategic Planning: Develop and implement strategies for validation processes and testing plans that enhance service quality and performance.
- Technical Guidance: Provide technical expertise and support to team members, ensuring thorough validation processes within a diverse ecosystem.
- Collaboration: Work closely with project leads and cross-functional teams to align on validation strategies and best practices.
- Pre-sales Support: Assist in pre-sales activities by leveraging technical knowledge to engage with customers effectively.
- Process Optimization: Streamline validation processes to improve efficiency and effectiveness.
- Innovation: foster innovation in the team both for product development purposes and for innovating in the way of working (agility, AI etc)
- Local manager for other CCD team members : establish a local animation within CCD and provide feedback, handle local processes, provide advice and support to their functional managers who are based outside of Egypt.
about you
Expectations
- Experience: Minimum of 7 years in a relevant engineering field, with a focus on Cloud Collaboration or Voice.
- Technical Expertise: Strong understanding of Microsoft Collaboration solutions, voice technologies (SIP, QoS, SBC, codecs), and networking infrastructure.
- Leadership Skills: Proven ability to lead and motivate a team, fostering a culture of collaboration and innovation.
- Analytical Skills: Strong problem-solving abilities and a keen curiosity for new technologies.
- Communication: Excellent communication skills to interact with diverse teams and stakeholders.
additional information
What We Offer
- Dynamic Environment: Opportunity to work in an innovative setting, contributing to cutting-edge cloud collaboration solutions.
- Professional Development: Access to continuous learning and training on the latest technologies and methodologies.
- Collaborative Culture: A team-oriented atmosphere that encourages knowledge sharing and personal growth.
- Complex Projects: Engage in challenging projects driven by customer demands, enhancing your expertise in cloud collaboration and voice technologies.
department
Products and Marketing
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contract
Regular
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