Bank of Canada

Web Content Designer

Take a central role

The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in our environment.

Building on the principles that have always guided us – excellence, integrity and respect – we strive to be forward-looking and innovative, to welcome people with diverse perspectives and talents, and to earn trust by living up to our commitments and by clearly explaining the intent of our policies and actions.

With our defined-benefit pension plan, benefits, and high flexibility for work life balance - find out more about why we are annually ranked as one of Canada's top employers: Working Here - Bank of Canada

Find out more about the next steps in our Recruitment process.

What you will do

We’re looking for someone who enjoys designing and delivering high-quality, user-focused website content that is clear, concise, and accessible. If you are pursuing a career in content design and are an advocate for great user experience, this position may be perfect for you.

We’re a small agile team of designers, videographers and content specialists committed to making the Bank’s digital communications leading-edge. We collaborate with stakeholders across the Bank to make our websites useable and useful.

As a content designer on the team, you’ll advise on day-to-day requests and work with the Manager of Digital Content Design to evolve our content-design practice.

More specifically you will:

• Content design practice and standards
• Uphold and evolve the Bank’s content-design practice
• Continuously improve our tools, processes, procedures and standards
• Participate in content-design critiques
• Consult on content-design requests

Collaboration and stakeholder management

• Work with subject-matter experts and stakeholders on content for all the Bank’s websites:
  • https://www.bankofcanada.ca/
  • https://www.bankofcanadamuseum.ca/
  • intranet
• Collaborate with developers, graphic designers and videographers to seek out opportunities to enhance our content with visuals
• Prioritize work to support departmental and organizational goals
• Facilitate meetings and discussions while clearly communicating the rationale behind recommendations
• Lead with influence, forming and maintaining collaborative relationships

Audience focus and accessibility

• Collaborate with our research and analytics partners to understand how our audiences use the Bank’s websites and make better, data-based decisions
• Be an active champion for readability and accessibility; knowing when to bend language rules and style guidelines to ensure clarity over “correctness”
• Collaborate with subject-matter experts (SMEs), editors and translators to build web content in both official languages

Content strategy and analysis

• Analyze and shape content requirements to deliver compelling experiences
• Perform content audits and analysis to find ways to enhance, or remove, what we already have available
• Prototype content solutions for critique, ensuring usability for both desktop and mobile

What you need to succeed

• Have a keen attention to detail and a strong desire to get things right — but not at the expense of getting things done
• Experience with making complicated concepts easy to understand for various audiences
• Experience with managing projects and triaging requests
• Demonstrated knowledge of tools and processes for creating and managing content for the web

Application process

Your application must include the following:

• curriculum vitae
• examples of your work in content design or digital services
• demonstrate excellent content design

Nice-to-have

• experience using CMS and working in HTML/CSS
• experience working with an agile Scrum team
• experience improving the culture and process for developing content at a large organization
• knowledge of Canada’s financial industry and the Bank’s business functions

Your education and experience

This position requires a university degree in a relevant discipline (such as information systems and design, library studies, information management, digital media design or communications) with two years of relevant experience or an equivalent combination of education and experience may be considered.

Language requirement

The Bank’s work environment is conducive to the use of both of Canada’s official languages - English and French. The position language requirement is Level 5 (Fully Functional). If a qualified candidate who meets the language requirement of the position is not found, a qualified candidate who does not meet the language requirement may be considered. Training may be provided to help reach the required level. Both bilingual and unilingual candidates are encouraged to apply.

What you need to know

• Priority will be given to Canadian citizens and permanent residents
• Security level required: Be eligible to obtain Reliability
• Relocation assistance may be provided, if required
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

Hybrid Work Model

The Bank offers work arrangements that provide employees with flexibility, enable high-performing teams, and support an excellent workplace culture. Most employees can telework from home for a substantial part of each month as part of the Bank`s hybrid work model, and they are expected on site at the Bank location a minimum of eight days per month to help build connections between colleagues. You must live in Canada, and within reasonable commuting distance of the office.

What you can expect from us

This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider.

• Salaries are based on qualifications and experience and typically range from $80,967 to $95,255 (job grade 15)
• The Bank offers an incentive for successfully meeting expectations at 5 to 7% of your base salary. The Bank offers additional performance pay (3%) for those who exceed expectations. Exceptional performers who far exceed expectations may be eligible for higher performance pay.
• Flexible and comprehensive benefits so you can choose the level of health, dental disability and life and/or accident insurance coverage that meets your needs
• Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
• Indexed, defined-benefit pension

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

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