Cenlar FSB

HELOC Analyst Sr.

Cenlar is the nation’s leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. A promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career.

The HELOC Analyst is responsible for ensuring HELOC specific and inter-departmental processes and controls are functioning efficiently and effectively to proactively prevent fraud from occurring. In addition, this position will focus on the management of project related activities as it relates to Cenlar/HELOC Fraud prevention process improvements as well as client driven process enhancements

Responsibilities:

• Participates in and leads conference calls with Internal departments and Black Knight Analysts to resolve data and processing challenges related to potential fraud
• Works with HELOC Management to implement and maintain programs, strategies, procedures, and policies
• Identifies and reports on trends in the operations and reports escalated issues to Management
• Coordinates and performs intensive quality control testing while keeping the staff focused on goals and completion dates
• Reviews client request forms related to check clearing/fraud to determine serviceability
• Analyzes, identifies, measures, and resolves potential issues regarding check review, check vendor, or fraud
• Conducts HELOC reporting and analysis on quality testing results as well as agent inputs
• Receives and reviews MSP/VSoft/ARGO enhancements for HELOC and implement all changes as necessary
• Provides HELOC Fraud related project management support to ensure defined projects are properly documented, tracked, managed, tested and communicated to both internal and external stakeholders
• Assists department Supervisor in day-to-day direction of staff and workflow process and assists in implementing control mechanisms
• Appropriately assess risk when business decisions are made, include but not limited to compliance and operational risk. Demonstrate consideration for Cenlar’s reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Qualifications:

• Bachelor’s Degree or equivalent experience
• 5+ years of servicing experience
• 3+ years of HELOC or Banking experience preferred
• 3+ years of Fraud detection, analysis or mitigation preferred
• Advanced knowledge of HELOC processing within the Black Knight servicing platform
• Ability to multitask in a fast paced environment
• Excellent written and verbal communication skills
• Management skills including motivation, follow-up, setting expectations, delegation and time management
• Strong commitment to Excellent Customer Service
• Results oriented
• It is critical that you have an understanding of the following:
  • Requirements under the Truth and Lending Act (TILA) specifically, billing errors and resolution and the treatment of credit balances.

Total Rewards:

At Cenlar, you’ll receive an outstanding benefits package that includes paid medical, dental, and life insurance, 401(k), and tuition assistance as well as opportunities for training and professional advancement.

Cenlar is a drug-free workplace and an equal employment opportunity/affirmative action employer M/F/D/V/SO.

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