TEKsystems

Job Description

We are actively seeking a Viewer Experience Advocate to join our dynamic Viewer Experience team. As a Viewer Experience Advocate, you will be at the forefront of our viewer interactions, playing a vital role in enhancing our brand image. Your technical expertise will be crucial as you skillfully address viewer needs, recommend suitable products, and embrace new challenges.

In this role, your understanding of network functionality and familiarity with common streaming devices will be instrumental in providing unparalleled support to our viewers. You will be their go-to person for resolving technical queries and ensuring a seamless streaming experience.

This opportunity allows you to showcase your unwavering commitment to superior customer service. Your dedication will drive our viewers' satisfaction and loyalty.

Furthermore, this position requires supporting multiple products, using multiple systems, and servicing multiple regions. We value adaptability, cross-functional skills, and a global mindset. We are committed to fostering a diverse and inclusive work environment and encourage applicants from all backgrounds, experiences, and perspectives to apply.

Responsibilities

• Provide assistance to viewers via phone and/or chat regarding account management, billing queries, content questions, and basic navigation of our site and applications.
• Make product recommendations during each viewer interaction.
• Perform other duties as assigned.
• Fully remote role however, you MUST live within 45 Minutes of San Antonio, TX

Skills

• Customer service
• Call center
• Outlook
• Chrome

Additional Skills & Qualifications

• A high school diploma or GED and at least one year of experience in customer service.
• Proficiency in Windows Operating Systems, Microsoft Excel, Word, and Google Docs.
• Strong written and verbal communication skills.
• Excellent typing, phone, and computer navigation skills.
• High standards of written communication, including proper punctuation, grammar, and spelling.
• Good comprehension and documentation skills.
• Ability to navigate the Internet, email, and Instant Messenger tools.
• Familiarity with digital streaming services and devices.
• A positive, adaptive attitude, ready to switch gears to meet the needs of our viewers and team.
• Effective and professional communication skills.
• Robust time management skills to ensure productivity aligns with department standards.
• A sense of accountability, taking ownership of issues from start to finish.
• Willingness to work 365 days a year (including holidays) with 24-hour support availability.
• Dependable access to transportation.
• Fully remote role however, you MUST site within 45 minutes of San Antonio, TX

Pay and Benefits

The pay range for this position is $17.75 - $17.75/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on May 16, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.