Be The Match

Please apply online using a laptop or desktop computer.

POSITION SUMMARY:

Join NMDP and be a part of a mission that transcends the ordinary: saving lives through cell therapy. Together, we help find matching donors and facilitate blood stem cell and bone marrow transplants to help patients with blood cancers and blood disorders.

The UX Designer will play an integral role in designing solutions that impact patients, donors, healthcare workers, and our internal staff. By seeking out and leveraging user insights, the UX Designer will ensure that every user journey is intuitive and meaningful. Working with cross-functional teams, this role will help shape the best ideas into transformative experiences that support our life-saving goals.

The UX team at NMDP is a place for dedicated, collaborative individuals who love to learn and contribute to a great team. Our team culture is built on mutual support and open sharing—no one has all the answers, but together, we can achieve anything. We foster an environment where every voice is heard and valued.

Join us and contribute to uncovering user-centered solutions that help save more lives. Together, we can make a difference! This is a remote position (US). #LI-Remote

Check out our video Saving Lives: It’s the Best Job Ever

IDEAL CANDIDATE PROFILE:

• A portfolio that demonstrates a commitment and skillset to drive design decisions through user research and insights.
• Ability to align UX design strategies with business goals to ensure the user experience not only meets user needs but also drives key business objectives.
• Great understanding of responsive and mobile design principles, coupled with best practices for usability.
• Superb planning, time management, and project management skills—with the ability to scope out recommended UX activities and drive team alignment to achieve desired outcomes.
• Excellent communication skills, with the ability to influence and lead within cross-functional teams to grow the impact of user experience.
• Ability to lead and facilitate collaborative workshops with cross-functional teams to foster a shared understanding and drive user-centered design solutions.
• Proactively identifies opportunities to enhance the UX process to deliver value, even in imperfect and ambiguous situations.
• Thrives in a learning environment where team members are enthusiastic about continuous improvement, mutual support, and open communication.
• Demonstrates optimism, kindness, and integrity to support a positive, fun, and rewarding team culture.

RESPONSIBILITIES:

• User Advocacy: Champion customer and user needs while prioritizing shared outcomes that incorporate the best of user experience, design, content, business, technology, and marketing strategies.
• Design Creation: Create user flows, sketches, wireframes, prototypes, and high-fidelity designs—as appropriate—to conceptualize and communicate the product experience.
• Research and Testing: Conduct user research and usability testing to inform and validate design decisions, ensuring user-centered outcomes.
• Cross-functional Collaboration: Collaboratively lead UX within cross-disciplinary teams (product managers, marketers, developers, researchers) to achieve business objectives and deliver user-centered solutions.
• UX Culture: Contribute to a collaborative design culture by presenting designs, research, and project strategies for review and feedback with UX peers, product, and engineering teams.
• Thought Leadership: Champion innovative ideas, products, and approaches, leveraging diverse inputs to identify and define new concepts, opportunities, and customer problems.
• UX Metrics: Evaluate, track, and report on the user experience of our products and design initiatives through regular benchmark testing, usability studies, web analytics, or other advanced metrics to ensure continuous UX improvement.

REQUIRED QUALIFICATIONS:

We require a strong portfolio that showcases your approach and design process in solving complex problems driven by user insights for both web-based and mobile applications. Your portfolio should include examples of user flows, wireframes, prototypes, and high-fidelity designs, while highlighting the user research approaches you led to inform and validate your design decisions.

Knowledge of:

• Best practices for usability, information architecture, interactive design, and visual design, ensuring intuitive and engaging user experiences across all platforms.
• Proven experience leading usability studies and conducting user research, utilizing various methodologies (interviews, contextual inquiries, usability testing, etc.) to gather insights and inform design decisions.
• Experience designing and prototyping with tools such as Figma, Sketch, Adobe XD, or similar.
• Experience defining and maintaining UX design patterns and standards as part of an organizational design system.

Education and/or Experience:

• Bachelor’s degree in interaction design, industrial design, human-computer interaction (HCI), human factors engineering, computer science, psychology, or equivalent.
• 3-5 years of experience as a UX Designer, Product Designer, Interaction Designer, or similar.

PREFERRED QUALIFICATIONS: (Additional qualifications that may make a person even more effective in the role, but are not required for consideration)

• Experience designing both business-to-consumer (B2C) and business-to-business applications (B2B)
• Experience leading and facilitating co-creation workshops and design thinking methodologies.
• Experience with UX Design for Salesforce Community Cloud and/or Service Cloud applications.
• Experience with UX Design for SiteCore web implementations
• Familiarity with Agile or Scrum workflows, especially using Asana and/or Jira platform

BENEFITS:

NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits. Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees. Please reference this link for more information: NMDP Benefit Information

Additional Information

• Number of Openings: 1
• Pay Basis: Yearly
• Schedule: Full-time
• Driver Policy: No
• Job Family: Marketing
• Career Category: Established Leader / Established Professional
• Career Level: 6