HomeServe

HomeServe USA, a Brookfield Infrastructure Group portfolio company is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great Place to Work the last five years. What does HomeServe do and what makes it so great? Well, we’re glad you asked!

We put people at the heart of everything we do. That’s priority number one for all of us. For the nearly 5 million customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,300 municipal and utility partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the more than 1,500 people working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.

No matter your role at HomeServe, you’re part of a growing team that’s working to make home repairs and improvements easy.

Position Overview:

The Senior Learning Partner collaborates with diverse business units to synchronize learning and development strategies with overarching business objectives. This role encompasses a strategic approach to enhance employee development and organizational effectiveness.

Responsibilities:

• Design, develop, and implement corporate training programs and initiatives based on identified needs (e.g., Aspire, Let’s Lead, Impact).
• Design and implement skill development programs to address specific competencies or technical skills required for job roles (based off of career path and potentially succession planning learning opportunities, using 70-20-10 model).
• Lead the design of effective and engaging learning materials through delegation to and collaboration with the Learning Partner (coaching).
• Facilitate the learning experiences, ensuring participants' understanding and engagement, both in-person and virtual.
• Oversee HSU, ensuring it is utilized effectively to track training participation, completion, and effectiveness.
• Develops assessment tools to measure the effectiveness of training programs.
• Collect and analyze feedback from participants to make improvements and adjustments to future training sessions.
• Oversees LinkedIn Learning, PMT, Power Hour, Compliance Assignments.
• May be assigned other duties as required.

Essential Functions:

Essential Job Function

% of Time on Function

Facilitation of leadership programs and other learning solutions

40

Create learning opportunities using Instructional Design Methods

30

Analyze metrics

10

Oversee management of the LMS, LinkedIn Learning. HomeServe University, and DDI Pinpoint

10

Support Compliance training, Power Hour training, and other initiatives

10

Total

100%

Job Requirements:

• Bachelor’s degree in Instructional Design, Organizational Development, related field; Master's degree preferred.
• 7+ years of Learning and Development experience;
  • Experience in instructional design, online, virtual and instructional-led content creation preferred.
  • Large and small group facilitation.
  • Designing and delivering learning solutions in a variety of content areas (including leadership and professional development).
• Knowledge of training theories and principles, including needs assessment, applied behavioral science, adult learning theory, organizational development, and/or established industry models of evaluation
• Proficiency with LMS functionality and a variety of instructional and graphic design tools including Articulate Storyline, Camtasia, Adobe Captivate, Photoshop, Prezi; HTML knowledge preferred.
• Strong working knowledge of virtual learning platforms such as WebEx, Zoom, GoToTraining, Microsoft TEAMS, etc.
• Strong knowledge of and willingness to keep abreast of new instructional design principles, adult learning, and learning technologies.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook).
• Exceptional communication (presentation and authoring) skills.
• Strong interpersonal skills: ability to relate well to people at all levels.
• Strong attention to detail and analytical skills.
• Self-directed, highly motivated and ability to set priorities with minimal supervision
• Ability to work independently and with cross-functional teams in a collaborative, teamwork environment.
• Strong organizational and prioritization skills with the ability to take on multiple initiatives with short timelines.
• Ability to take creative direction and go through iterative rounds of revisions to deliver the best work.
• Ability to travel up to 40%.

Minimum Physical Requirements:

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In Return, We Offer:

• Competitive compensation
• Career development and advancement opportunities
• Friendly, open and team oriented work atmosphere
• Excellent benefits including generous medical, vision, dental and life & disability insurance
• 401(k) plan with a company match
• Eligibility to enroll in up to two HomeServe coverage plans paid for by the company

Salary Range: $89,712.36 to $119,616.48

Annual Bonus Potential: 10%

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, and/or other business and organizational needs.

#LI-ONSITE

#LI-SM1

HomeServe USA is an equal opportunity employer.