American Express Global Business Travel

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a Client General Manager, you’ll lead the retention and growth plan for your dedicated account. We’re looking for proactive professionals with expertise for business travel and passion for world-class customer service experience.

Our fully remote environment means more flexibility and ability to collaborate with global partners. No two days are the same; you’ll have the power to impact our bottom line, gain insight into our business, and experience the support and prestige of being the leading global provider in our industry.

What You’ll Do on a Typical Day

• Lead strategic client retention and growth plan for account portfolio
• Proactively identify risks to the portfolio; develop and implement an action pla
• Collaborate with operations and other internal Amex GBT teams
• Influence key client decision makers, educating about Amex GBT’s value and key differentiators
• Increase transaction revenue for Amex GBT and key suppliers
• Proactively share client and market trends to internal and external leaders

What We’re Looking For

• Solid understanding of the business travel industry
• Experience in a similar role / supporting global clients preferred
• Strong Project Management and organizational ski
• Ability to prioritize and handle contending demands
• Adaptation and flexibility
• Proactive identification and resolution of challenges
• Professional communication (written and verbal)
• Collaborative and open to feedback

Location

New York, United States

The US national annual base salary range for this position is from $70,000 to $140,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for either our Annual Incentive Award plan, which rewards participants based on company and individual performance, or eligible for one of our metric-driven Sales Incentive Plans (certain sales roles only). An eligible employee can only participate in one of these plans during an eligible period. This role is also eligible for awards under the company Equity Incentive Plan, which is designed to align participants' interests with those of shareholders. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!