At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.

Position Overview:

Are you looking to further your career in the mortgage industry? Are you familiar with the mortgage industry? Can you develop training strategies and translate them into tactics that result in delighted clients? If so, apply to join Freddie Mac’s Client Education Services department as a Senior Learning Technical Writer who engages with our Agile development teams and other internal business stakeholders supporting Selling & Delivery and Servicing systems and policies.

Our Impact:

The Client Education Services team designs, develops and delivers client-centric learning solutions across the Single-Family business. Our team leverages business expertise, innovative techniques and technology to create easy-to-access learning solutions that drive business outcomes and make it easier for clients to do business with Freddie Mac.

Your Impact:

In this position, you will be an integral part of developing and executing business-oriented learning strategies for various projects focused on mortgage Selling & Delivery and/or Servicing policies and technical tool initiatives. Utilize your technical writing skills, analytical skills, consultative, problem solving, instructional design and project management skills to provide clear and easy-to-understand instructions to our clients.

Your daily responsibilities will include:

• Researching, outlining, writing and editing learning content for different delivery methods, including online help, user guides/training manuals, job aids, and reference tools for technical and nontechnical audiences.
• Expanding existing department technical writing standards, documenting new/expanded standards, and championing their use across the department.
• Utilizing consultative and business analytical skills to perform needs and/or gap analysis to create training/education plans to meet client needs and support Freddie Mac’s business goals.
• Partnering closely with agile teams and other internal business partners in a quickly changing and complex environment to lead development and execution of training solutions.
• Creating and updating training deliverables to meet fast paced timelines.
• Creating, managing and executing project plans.
• Leading the end-to-end development of training curriculum for Selling & Delivery and/or Servicing tools, projects and policies.
• Editing materials for clarity, consistency, and instructional soundness – while continually looking for ways to improve them.
• Facilitating cross-functional meetings to obtain information and resolve issues.
• Leveraging learning industry trends to deliver innovation and positive learning experiences.

Qualifications:

• Recognized understanding and interest in the mortgage industry; prior demonstrated experience in Selling & Delivery and/or Servicing a plus.
• Proven experience with instructional design/learning experience design for complex topics.
• Proven business and technical analysis and writing skills.
• Solid consultative skills.
• Ability to build and manage business partner and client relationships.
• Demonstrated problem-solving skills and detail orientation.
• Ability to work independently and with a collaborative team.
• Ability to work in a fast paced and deadline driven environment.
• Ability to work with Agile teams.
• Proficiency with switching between projects and prioritizing competing priorities.
• Ability to comprehend complex client inquires in high-pressure situations and deliver accurate responses aligned with corporate policies.
• Experience in web publishing a plus.
• Bachelor’s or master’s degree with 5-7 years of relevant experience.

Keys to Success in this Role:

• Proven professional technical writing skills and in-depth knowledge of correct grammar.
• Experience defining and following writing standards, such as APA Guidelines.
• Proven experience with instructional design/learning experience design and technical writing for complex topics.
• Ability to analyze business processes, systems, policies and changes then translate that analysis into learning solutions.
• Ability to work effectively with technical resources to solve content publishing and other technical challenges (as needed).
• Nimbleness and ability to work on multiple projects simultaneously.
• Ability to keep up to date with a rapidly changing business environment.
• Collaborative and execution-oriented mindset.
• Be self-directed.
• Proficiency with Microsoft PowerPoint/Excel/Word, Adobe Acrobat, RoboHelp, Articulate 360, SnagIt and/or other eLearning authoring tools.
• A sense of humor!

Current Freddie Mac employees please apply through the internal career site.

We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

A safe and secure environment is critical to Freddie Mac’s business. This includes employee commitment to our acceptable use policy, applying a vigilance-first approach to work, supporting regulatory mandates, and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs.

CA Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.

Time-type:Full time

FLSA Status:Exempt

Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.

This position has an annualized market-based salary range of $98,000 - $148,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.