Lake Michigan Credit Union

Job Title: Branch Manager I

Primary Location: Downtown Detroit – Woodward Ave

Employee Status: full-time salaried

Estimated Hours/Week: 38

Remote: No

% of Travel for the Position: 15%

What You’ll Get: (note varied offerings based on role and hours)

• Weekly Pay
• Comprehensive Health & Wellness package including Medical (with prescription coverage), Dental, and vision
• Matching Health Savings Account Contributions, Dependent Care flexible spending account (FSA)
• Retirement options like 401 (k) with company match and pension.
• Paid time off: Vacation, Personal days, paid holidays, paid volunteer time, sick days, & flex time.
• Tuition reimbursement
• To see a full list of our benefit offerings – check out this helpful guide!

About this position:

LMCU is looking for a Branch Manager I, who is responsible for driving growth of a Credit Union branch, and facilitating career development of staff. The Branch Manager ensures that branch is providing outstanding service to LMCU members, our business partners and their employees, community organizations, and internal LMCU employees. The ideal candidate would understand the importance of upholding a constant and consistent positive image and the highest level of professionalism. A Branch Manager is responsible for maintaining a strong working knowledge of LMCU functions, regulatory compliance, and internal policies and procedures. The person selected for this position must also demonstrate excellent communication skills in all forms, verbal, written, and electronic.

What you’ll do:

• Responsible for Credit Union Branch growth and employee development.
• Aligns talent to Retail business objectives by owning the employee Performance Management Process, documenting and addressing employee performance issues, and holding the team accountable for branch goals. Engages, encourages, and rewards team member performance.
• Facilitates the Career Development Planning Process to ensure technical expertise and leadership excellence of branch staff. Provides tools and guidance to foster individual development.
• Forecasts and manages branch-level budgets. Tracks and addresses budget line item trends.
• Demonstrates lending expertise when underwriting consumer loans.
• Partners with Business Development Manager to develop, plan, and implement sales efforts to build relationships and establish rapport with both community and business partners.
• Evaluates branch growth efforts and creates action plans based on analysis of sales metric data and targets.
• Monitors all branch activities to ensure adherence to and compliance with all applicable federal and state laws, regulations, and guidance, CU policies and procedures, and completion of required training.
• Champions the change management process. Identifies opportunities for continuous improvement and barriers to improving business processes. Influences others and supports company-wide projects and initiatives through collaboration to drive results.

What You’ll Bring:

• 3-5 years of similar or related experience, including preparatory experience with a college degree preferred.
• Ability to maintain a high level of confidentiality.

Who We Are:

We’re proud of our past, thrilled with our present, and couldn’t be more excited about our future! Lake Michigan Credit Union has grown to become one of the largest credit unions in the nation with our headquarters in West Michigan.

As a credit union, LMCU is a not for profit institution, owned by its members, instead of corporate stock holders. We are accountable directly to our members, and they directly share in our success – benefitting by lower and fewer fees, better savings and checking interest rates, lower cost mortgages and a host of other advantages that simply don’t exist at traditional banks.

It’s about always doing what’s best and right for our members - it guides everything we do.

From friendly, knowledgeable and professional employees who greet you by name, to offering stellar value at every turn, LMCU works for its members.

Working with LMCU you can grow and advance in your career and work with talented teams that help you become better each and every day. As an employee you can have confidence in knowing your work is having an impact by supporting our mission of serving our members’ lifetime financial needs.

You’ll be encouraged to innovate and excel and we're committed to your empowerment as an employee, providing ongoing training, development, support, and opportunities for you to achieve your career goals.

Have additional questions about the role?

You may email us at: Careers@lmcu.org.

If you lack access to the internet or internet connectivity, or have a disability that hinders your ability to apply online, please choose one of the following options to obtain assistance:

Call us at: (616) 242-9790

Mail your resume to: 5664 Prairie Creek Drive, Caledonia, MI 49316

Please Note: These options are reserved for use by individuals requesting an accommodation as a candidate. Information received via these options will be routed to our HR team, who will provide appropriate assistance to facilitate the completion of LMCU’s online application.

LMCU is an Equal Opportunity Employer