PricewaterhouseCoopers

Management Level

Manager

Job Description & Summary

At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy.

In staffing and deployment at PwC, your work will focus on managing and optimising the deployment of employees within the organisation, getting the right talent to the right place at the right time.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Role Summary:

Our Resource Management (RM) team ensures we have the right people for the right jobs, at the right time, in the right places.

Resource Management works collaboratively with our business to deliver successful people deployment solutions and build quality client teams. We play a key role in the delivery of our People Priorities; Fair Work Access, Diversity & Inclusion, Talent Development, and providing Career Enhancing Experiences for our people. As the workforce of the future takes shape it’s an exciting time to be in Resource Management and play a pivotal role in driving our strategy and ambitions forward.

As a Resource Manager you’ll work in partnership with stakeholders, using your continuous improvement mindset, business acumen and Management Information (MI) to inform and influence decisions. Ultimately, you’ll work as part of a team of problem solvers, helping to solve business issues, and drive operational efficiency.

Qualifications / Certifications recommended:

Bachelor’s degree in business administration, project management or related field

Experience required:

3 – 5 years’ experience in resource planning

Responsibilities of role:

Resource Management:

Strategically plan and oversee the allocation of Client Service Staff (CSS) to ensure; alignment with the firm's strategic priorities, achievement of business metrics, and resolving unassigned clients and reallocations for new CSS joiners/leavers.

Utilise continuous planning and scheduling to meet firm utilisation targets, with a primary focus on staff leverage and peak season needs/available staff allocation.

Active management and monitoring of ACI vs. Non ACI statistics (during the planning process and otherwise).

Management of key initiatives or projects for the better planning of staff.

Upload Resource Planning System (currently TalentLink) with non-chargeable events such as training, tutoring, study leave, academies, SAICA, quality reviews, coaching, business development, internal projects, statutory holidays, firmwide closure days, admin specific to the division.

Data Analysis and Decision Making:

Analyse productivity reports and business needs to develop actionable plans for workload balancing, utilisation improvements, and people deployment/resourcing solutions that drive growth and profitability.

Interpret and analyse Management Information (MI) to provide trends, make connections and spot opportunities to improve profitability and people engagement.

Communication Skills & Relationships:

Collaborate and team with Resource Management professionals to; share best practices, continuously improve processes, facilitate staff imports/exports (including stock counts) and secondments, and participate in team initiatives that drive operational improvement.

Leadership and Coaching:

As the team expands, opportunity to coach and oversee Resource Planners, ensuring adherence to strategic resourcing processes and junior staffing procedures.

Conflict Resolution & Decision Making:

Anticipate, mitigate (where possible) and resolve conflict.

CSS Interaction:

Build strong relationships with staff at all levels, through daily liaisons; to establish oneself as a trusted advisor while also promoting and focusing on resource sharing across industry/regional counterparts.

Support in conducting regular portfolio reviews with client facing staff to ensure maximum utilisation, development and fair allocation of work for each individual.

Resource Management Technology:

Develop expertise in Resource Management technology, particularly TalentLink Staffing & Deployment, to support assignment planning, allocations, forecasting, and reporting, and deliver training on all TalentLink modules to staff, while focusing on identifying technological enhancements for the development of new tools aimed at continuous improvement.

Admin:

Manage resignation protocols, including completion of the termination database, ensuring that all time/expenses have been captured and leave reconciliations for resigned staff.

Collaborate with the Payroll department to reconcile leave balances between Oracle and the payroll system, ensuring that variances are rectified.

Prepare various reports for the business as needed, including utilisation/hours reports for appraisal processes, budget forecasts, and trainee/new joiners processes.

Skill sets required:

Good understanding of Resource Management, including forecasting and strategic planning, and how these elements connect to overarching business strategy, while demonstrating commercial awareness and using resourcing metrics and KPIs for informed decision-making

• Experience in data analysis and storytelling through MI, interpreting findings into impactful actions. Proven problem-solving capabilities and some experience in leveraging data visualization tools such as Tableau or Power BI to present data effectively is a plus
• Excellent communication skills in English (both written and verbal) with a proven track record to flex, negotiate and influence effectively in high-stress situations (while maintaining empathy and resilience); consult and manage stakeholders with conflicting priorities, and build strong long-lasting relationships
• Ability to make independent decisions and exercise excellent judgment without oversight all while being a collaborative team player
• Some experience in leading, coaching, and developing teams, with a proven record in strategic and creative thinking. Skilled in managing Resource Management Seniors, providing coaching, professional development, and broader mentoring across the function
• Strong problem-solving skills, with a clear understanding of the business impacts of resourcing decisions
• Aptitude for addressing and de-escalating concerns independently, maintaining professionalism in all interactions
• Ability to manage ambiguity and complex projects, think strategically, and demonstrate agility under tight deadlines. Capable of managing multiple deadlines, conflicting priorities, and projects
• Proven track record of setting priorities and meeting or exceeding deadlines with a high level of accuracy and attention to detail, while proactively using initiative to achieve results
• Skilled at executing change management and confidently engaging with partners and staff at all levels
• Ability to maintain confidentiality
• Experience using TalentLink, Oracle, WIP and MS Office Suite (specifically Excel)
• Passionate about the continued professional development of yourself and others, seeking challenges and opportunities that stretch the team and provide an engaging work environment.

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Job Posting End Date

May 4, 2025

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