Ryan

Why Ryan?

• Global Award-Winning Culture
• Flexible Work Environment
• Generous Paid Time Off
• World-Class Benefits and Compensation
• Rapid Growth Opportunities
• Company Sponsored Two-Way Transportation
• Exponential Career Growth

The Senior Manager, Bengaluru Operations Leader is responsible for managing operations in the Bengaluru office by overseeing and collaborating with multiple teams across Client Service Delivery, Global Shared Services, and the Platform Division. This role also involves partnering with various business leaders to develop customer service strategies, enhance service effectiveness, and drive improvements in processes, quality, and efficiency to achieve operational excellence.

In addition to operational leadership, this role plays a key part in shaping team culture, fostering talent development, and driving innovation through strategic thinking and cross-functional collaboration. The ideal candidate will be proactive, people-focused, and capable of operating in a dynamic, fast-paced, and globally connected environment.

Key competencies required for success in this role include:

• Strong Leadership
• Change Management
• Financial Acumen
• Influencing and Negotiation
• Operations Coordination and Direction
• Stakeholder Management
• Driving Process Excellence
• Delivering an Outstanding Team Member Experience
• People Development and Talent Management
• Cross-functional and Global Collaboration
• Strategic Thinking and Long-term Planning
• Embracing Technology and Driving Innovation

Duties and Responsibilities:

• Supervise, coach, and empower leaders across practices to build high-performing teams and promote a culture grounded in Ryan's values.
• Lead performance management processes, support career development, succession planning, and build leadership capabilities within the Bengaluru operations team.
• Foster a positive and inclusive workplace culture by actively engaging with team members, promoting well-being, and ensuring a supportive and collaborative environment.
• Champion change initiatives by leading transitions of new processes into the Bengaluru GCC, and driving adoption through communication, training, and support.
• Oversee daily operations by collaborating with GCC business partners, practice leaders, and client service managers to transition, scale, and improve processes.
• Partner with internal stakeholders across global and local teams to gain alignment on strategy, secure resources, and influence decisions that impact operations.
• Work in close coordination with leaders from other GCC locations and functions to ensure aligned operations and consistent service delivery across geographies.
• Ensure compliance with all local, regional, and international laws, regulations, and best practices, proactively managing risks related to operations and business continuity.
• Leverage digital tools to modernize operations, automate routine tasks, and support technology-driven service delivery improvements.
• Identify opportunities for continuous improvement across delivery functions and lead initiatives to enhance quality, efficiency, and scalability of services.
• Provide insights on regional labor trends, talent strategies, and organizational needs to support long-term growth, workforce planning, and future capability building.
• Prepare, manage, and forecast the annual budget for the Bengaluru Delivery Center, ensuring resource optimization and alignment with business goals.
• Leverage data analytics to drive decision-making, track operational performance, and identify areas for improvement, optimizing service delivery and operational efficiency.
• Organize and support key business events including executive leadership visits, town halls, team outing, community service and strategic meetings.
• Lead or support key projects within Bengaluru Operations, ensuring that they are completed on time, within scope, and aligned with organizational objectives.
• Build and maintain strong relationships with business leaders, internal support teams (HR, IT, Finance, Legal, etc.), and external vendors to ensure seamless service delivery.
• Perform other duties as assigned in support of Ryan’s mission and goals.

Education and Experience:

8 + years of experience in people & operations management.

Post graduate in Business Management

Service-oriented operations management preferred

Experience in U.S Taxation domain preferred

Computer Skills:

To perform this job successfully, an individual must have intermediate knowledge of Microsoft® Word, Access, Excel, PowerPoint, Outlook, and Internet navigation and research.

Supervisory Responsibilities:

Directly supervises team members in their practice and carries out supervisory responsibilities in accordance with the Firms’ policies and applicable laws.