Senior Site Reliability Engineer


Company Type

Avalara Technologies Pvt. Ltd.                           


Job title: Senior Site Reliability Engineer

About us:

Work Location: Pune, India

Department: SRE

Reports to: Senior Manager


Permanent: Yes


Contract: No

Relevant Work Experience: 10+ years of experience

Job Purpose:

  • If you’re looking for opportunities to work on challenging problems, surround yourself with other hardworking talented engineers, and want to spend your time getting things done instead of sitting in meetings, come join the orange revolution.
  • The Site Reliability Engineer (SRE) will be responsible for the full system lifecycle including configuration and code deployment in production environments. The Reliability Engineer uses technical analysis to assess the availability, latency, scalability and efficiency of a product or infrastructure by engineering reliability into software and systems. The SRE will work closely with all development teams and relevant functional operations teams such as Tier1 support team, network engineers, database administrators, etc. 
  • The successful candidate will also need to effectively guide incident response where root cause is unknown for cross-functional operation and development scrum teams to troubleshoot and help provide solutions to address database, OS, application, network and any other issues. Identifying underlying root causes and providing recommendations or solutions for long term permanent fixes will be paramount for success in the role.
  • You will also provide recommendations for the building and improvement of expanding infrastructure and library of applications. For this position, exceptional critical thinking, problem solving and troubleshooting skills are necessary. A very good balance of process-oriented thinking skills and experience in application high availability is a must. Successful candidate must be able to function at a high level in critical situations.. 


Essential Duties and Responsibilities:

  • Participate in software and system performance analysis and tuning, service capacity planning and demand forecasting
  • Manage the availability, scalability, security and performance of our platforms and applications.
  • Identify business needs and if needed look at new technologies and the relevance for the use case of the technologies to meet those business needs.
  • Diagnose bottlenecks for the full stack and provide recommendations to overcome the bottlenecks as an interim work around, while a long-term solution is investigated.
  • Identify all monitoring requirements are met and carry out periodic reviews of checks currently in place to ensure service meets or exceeds customer expectations.
  • Proactively review and recommend changes to the live infrastructure after ensuring the right validation has been carried out.
  • Prepare and deploy application releases
  • Perform periodic on-call duty as part of a global team 




Education - Computer Science Degree, equivalent with 6-8 years of relevant work experience


  • Technical Skills:
    • Must-Have
    • At least 5 years’ experience operating a five nines software service.
    • At least 5 years’ experience in a SAAS operating environment.
    • Experience with AWS is a must.
    • Experience in terraform and packer is a must.
    • Experience in Jenkins
    • Experience in Docker or other container technology.
    • Strong working knowledge of Windows and it’s underlying components, system statistics, performance tuning, filesystems and io.
    • Solid scripting skills in Powershell or (Perl / Python and Bash).
    • Experience with production deployment, monitoring and operational support for Enterprise class application.
    • Experience in performance diagnostics, capacity planning, performance architecture design, performance tuning, performance monitoring.
    • Experience working with high-traffic solutions/services.
    • Hands-on experience in Load Balancers and Firewalls


  • Good-to-Have
    • Can do attitude no problem is too big or too small.
    • A desire to delight customers.
    • A systematic problem solver, with the ability to think outside the box.
    • Good data analysis skills to pick up trends before they become major problems.
    • Previous experience as an enterprise class Site Reliability Engineer
    • A strong mix of Software Engineer and Operation Support skills.
    • Eager to learn new technologies and programming languages.


  • Soft Skills:
    • Good verbal and written communication skills
    • Should be able to manage business communication in English
    • Work collaboratively with willingness to listen and work in fast paced challenging environment.

Working Conditions:

All jobs in Avalara goes beyond typical “Service Based” boundaries. Must be available to work Bainbridge Island, WA USA (US Pacific Time) hours at least 30% of each work week


About Avalara :

Avalara helps businesses of all sizes achieve compliance with sales tax, excise tax, and other transactional tax requirements by delivering comprehensive, automated, cloud-based solutions that are fast, accurate and easy to use. 

Avalara’s end-to-end suite of solutions is designed to effectively manage complicated and burdensome tax compliance obligations imposed by state, local, and other taxing authorities in the United States and internationally.

Avalara offers hundreds of pre-built connectors into leading accounting, ERP, ecommerce and other business applications. 

The company processes millions of tax transactions for customers and free users every day, files hundreds of thousands of transactional tax returns per year, and manages millions of exemption certificates and other compliance related documents.

We have been recognized for our next-generation software solutions by being listed in Forbes 2017 list of the worlds’ best 25 Cloud Companies.

A privately held company, Avalara’s venture capital investors include Sageview Capital, Battery Ventures, Warburg Pincus, Arthur Ventures, and other institutional and individual investors.

Avalara employs more than 1,000 people at its headquarters in Seattle, USA.

We have offices across the U.S., in London, England and Pune, India. 

You can check out the scale of our operations at

More information on our website.


We Avalarians live by 9 success traits listed here


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Confirmed a day ago. Posted 30+ days ago.

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