Trintech

Job Details

Description

Trintech is a multi-award winning cloud-based Fintech provider and we're seeking a Customer Success Manager to join our dynamic EMEA team! As a CSM you will be responsible for driving adoption, satisfaction, and retention across a portfolio of customers using our Adra solutions. You will leverage both high-touch and digital engagement strategies to manage a broad book of business efficiently, while partnering cross-functionally with Sales, Product, Support, and Professional Services to deliver value at scale.

This is a hybrid role, requiring 3 days per week in our Oslo office.

WHAT YOU'LL DO

• Own the customer relationship for a large portfolio of Adra users across Norway and the Nordics.
• Serve as the primary point of contact throughout the post-sale customer lifecycle, ensuring successful onboarding, adoption, renewal, and expansion.
• Develop and execute Digital Touch engagement strategies for scalable support and value delivery.
• Act as a trusted advisor by understanding each customer’s business goals, challenges, and how Adra solutions support their financial operations.
• Monitor customer health metrics and proactively mitigate risk while identifying upsell or cross-sell opportunities.
• Collaborate with Product, Support, Sales, and Professional Services teams to improve the customer experience and advocate for customer needs internally.
• Deliver virtual or in-person training, product walk-throughs, and success planning sessions.
• Maintain accurate records of customer interactions, feedback, and activity in CRM systems.
• Contribute to customer education content and playbooks to support the broader customer base.

WHO YOU ARE

• 2 years of experience as a Customer Success Manager or similar customer-facing role in a SaaS business.
• Experience managing a large volume of customers using Digital Touch or tech-touch success strategies.
• Strong communication, organizational, and interpersonal skills.
• Proven ability to work cross-functionally in a fast-paced, collaborative environment.
• Tech-savvy and quick to learn new software platforms; experience with CRM and CS tools a plus (e.g. Salesforce or Gainsight).
• Fluent in Norwegian and English, both written and spoken.

Bonus points for:

• Experience supporting or working with accounting and finance professionals; ideally with a background in accounting (degree or practical experience as an accountant)

At our core, Trintechers stand committed to fostering a culture rooted in our core values – Humble, Empowered, Reliable, and Open. Together, these values guide our actions, define our identity, and inspire us to continuously strive for excellence in everything we do.

Should you require (or need) accommodations throughout any stage of the recruitment process, please provide your requirements to recruiting@trintech.com and we will work with you to accommodate your needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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