Johnson and Johnson

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Project/Program Management Group

Job Sub Function:

Technology Project Management

Job Category:

Professional

All Job Posting Locations:

New Brunswick, New Jersey, United States of America, Raritan, New Jersey, United States of America

Job Description:

Johnson & Johnson is currently seeking a Senior Manager, MedTech Customer Experience Management Program NA TMO Lead (Project Butterfly) to join our team in New Brunswick or Raritan, NJ. This is a duration-based role ending mid-year 2027.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solution Senior Manager, MedTech Customer Experience Management Program NA TMO Lead (Project Butterfly)s are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity.

Position Overview

This role is accountable for leading the development and delivery of MedTech’s Project Butterfly Transformation Management Office for the NA region. The Butterfly program is the launchpad for transforming how our people work – streamlining commercial processes, elevating customer experience, and driving success and innovation across MedTech. Butterfly integrates AI-powered Customer Experience Management (CXM) across sales, marketing, service, and operations, turning data into an intelligent, connected customer ecosystem. Program scope is focused on the following areas: Professional Relations & Ops, Marketing Experience, Sales Experience, Customer Support Experience. The value case is based on reducing operational costs. Project Butterfly is a global initiative that will touch thousands of MedTech associates across all four regions.

This leader in close partnership with the Executive SteerCo, Management Team, Transformation Office and Design Authority Board will drive the NA region execution of the program vision, planning, roadmap/approach development and execution with cross-functional resources and external partners. They will provide day-to-day oversight and coordinate with and across workstream leaders to ensure the program has a strong focus on: end-to-end process integration, employee experience, value realization, change management/comms, continuous improvement, and that the program develops a sustainable operating mode/run state for the NA region. This leader is responsible for ensuring that the program is taking a customer-centric approach that spans the perspective of employees, leaders, and business partners for the NA region.

Key Objectives and Responsibilities:

• Lead the NA region cross-functional core team including external partners in the planning and implementation of the program including mobilization and effectiveness of workstreams.
• Ensure effective business communication and engagement around the program, including identification and management of key stakeholders, communication of program status, key risk, issues, escalations, and decisions, financials, value case and overall program health for the NA region.
• Develop the strategic roadmap and gain business alignment including integration with other strategic initiatives outside of the Butterfly program for the NA region
• Ensure an integrated end-to-end roadmap and employee/customer centric view across people, process, technology dimensions with clear and robust deployment plans for the NA region.
• Oversee the development and implementation of a sustainable value realization framework (leveraging the GS framework) and run state and service infrastructure for the NA region.
• Partner with JJT, HR, and other MedTech functions to ensure end-to-end governance, execution, and process view with sector mindset. Establish ways of working and governance with cross-functional capability owners to resource and enable the program for the NA region.
• Integrate into existing MedTech ways of working leveraging existing and new deployment (e.g., TranSCend program, DSP / MedTech Digital Governance) and process standards (e.g., SAFe Agile) to ensure consistency of communication, experience and approaches.

Qualifications:

• Demonstrated leadership experience designing and successfully implementing large global cross-functional programs
• Strong understanding of commercial processes: Professional Relations & Ops, Marketing, Sales, Customer Support. Specifically, MedTech is desirable.
• Proven experience performing progressive process design, continuous improvement, business transformations
• Budget management and understanding of complex organizational factors required. Demonstrated ability to create a value case and manage value realization
• Proven experience managing external implementation partners
• Experience reporting into a dual program and function reporting structures
• Strong leadership skills and can operate as a global leader with understanding and appreciation for regional differences
• The ability to develop high performing teams and lead and operate in a matrixed environment to establish high performing program team and governance in partnership with PMO.
• Understand change management principles including having a proven track record of leading initiatives with significant change elements on a regional scale
• The ability to build interdependent partnerships, acting as the mediator between organizations while optimizing the value proposition is required.
• Analytical and strategic thinker, with highly developed problem-solving skills.
• Understanding technology issues and the ability to weigh various trade-offs to make critical decisions in a timely manner.
• Ability to work effectively in a fast-paced environment, handle multiple projects, and daily planned and unplanned operational activities.
• Effective communication and strong presentation skills; can speak across various forums and communicate to a broad, diverse audience.
• Must have a collaborative approach, the ability to connect and co-create with partners, and the ability to manage complexity and ambiguity.
• The ability to shape / create a future vision and gain support and alignment to that vision.
• Must have a bifocal approach - ability to zoom-in/zoom-out for strategic and tactical, high-level and detailed.
• Must seek to continuously learn and improve knowledge and skills by identifying developmental opportunities.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource.

#Li-Hybrid

The anticipated base pay range for this position is :

$120,000-$207,000

Additional Description for Pay Transparency:

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis. Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company’s long-term incentive program. Employees are eligible for the following time off benefits: Vacation – up to 120 hours per calendar year Sick time - up to 40 hours per calendar year; Holiday pay, including Floating Holidays – up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year Additional information can be found through the link below. http://www.careers.jnj.com/employee-benefits The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.