Ernst & Young

Assistant Product Manager - T&E (SAP Concur)

Location: Wrocław

Hybrid model: 2 days office/3 days remote

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Enterprise Technology provides reliable, secure and resilient technology services and solutions to support our 400,000 EY people. As part of a joint Finance/Enterprise Technology organization called the Mercury Support Team (MST), you’ll be at the forefront of enabling innovative technologies that support our core operating processes across the Opportunity and Engagement Lifecycle and its related Finance Applications.

Our aim is to create a superior customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and stable operational solutions. You will work with technologists and business experts to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices and the chance to make a real impact.

The opportunity

We are seeking an SAP Time and Expense / Concur Assistant Product Manager that is a highly skilled role with SAP/ERP functional and technical skills across all aspects of Product Management / Product Operations paired with expertise in Big 4 Financial Controlling Management.

In this role you will support critical elements of the global operational stability of the SAP Time and Expense / Concur product suite. This includes monitoring, maintenance and resolution of systems incidents and outages as well as playing a role in the successful delivery/deployment of FI Controlling enhancements, configurations and product releases. Candidate must be a self-starter with global FI/SAP technical and business process experience.

This role will report to the Assistant Director, Time and Expense / Concur Product Manager.

Your key responsibilities

• Understand and support documentation of business processes, workflows, and requirements to ensure Time and Expense / Concur components align with organizational goals and operational needs.
• Develop detailed functional specifications for Time and Expense / Concur components, including user stories, use cases, and acceptance criteria for new features, configurations, technical fixes and enhancements.
• Provide support to the lead Product Manager in their interactions with business / finance stakeholders and the technical team, facilitating communication and ensuring mutual understanding of requirements and constraints.
• Support the product update and enhancement lifecycle with emphasis on demand, requirements, validation, and securing business signoff
• Support requirements review, validation activities, test case reviews, and user acceptance testing for new features rolling out across Time and Expense / Concur product suite
• Ensure that SAP components adhere to industry best practices, regulatory requirements, and internal policies.
• Monitor the effectiveness of SAP components in supporting business operations and report on their impact and ROI.
• Monitor impacts to other processes and products that may stem from changes they promote across the SAP Time and Expense / Concur product suite
• Team with other Technical teams and business stakeholders to manage/monitor functional incidents and service requests through full lifecycle (through closure)
• Provide technical incident, service request, and problem tickets management oversight and prioritization
• Provides global, cross border major incident oversight and communicates status to the global business in a timely manner
• Adheres to SLA compliance for all workloads and re-prioritizes tickets if necessary
• Analyzes batch failures/errors and summarize findings in reports to lead Product Manager

Skills and attributes for success

• 5+ years of experience in a large business system environment, performing business analysis, business development, and/or project systems management
• 5+ years of experience in Time and Expense / Concur solutions
• Direct experience in supporting Finance Controlling operations for a global professional services organization (Big 4 experience preferred)
• SAP certification preferred
• History of working credibly with senior stakeholders
• Exceptional verbal and written skills including strong cross-cultural communication and the ability to draft effective communications
• Ability to work with people in a variety of cultures, countries and time zones
• Knowledge of Artificial Intelligence, BOT Framework and Machine learning

To qualify for the role, you must have

• Creative and self-starter mindset with strong analytical and quantitative skills to operate, at times, without direct supervision on multiple complex projects and tasks, and their shifting priorities in parallel.
• Effective listening skills and display openness to other people's ideas and thoughts.
• Ability to deal efficiently with escalations, conflicts and difficult situations/people under pressure.
• English language skills – exceptional written and verbal communication.
• Flexibility to work out of regular office hours to cater to the global organization needs.

Ideally, you’ll also have

• Prior experience working for a large, global organization with a complex environment

Education:

• Bachelor’s degree in finance, business, computer science or a related discipline, or equivalent work experience

Experience:

• 5+ years of relevant experience in an ERP/SAP Time and Expense Product function
• Possession of a current (non-expired) professional, industry recognized certification preferred

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across ten locations – Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

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