EPAM Systems

We are seeking a Lead UX Designer to join our EPAM Design Studio in Poland.

The role involves collaborating with a key client in the financial sector.

This position is part of a multidisciplinary team of design experts tasked with aligning digital solution and journey designs with business objectives, user needs, and technical possibilities. Your responsibilities will encompass ensuring consistency across various client touchpoints (e.g., public website, mobile banking, e-banking, helpdesk), delivering an enhanced user journey and an optimal service experience. This role offers a chance to contribute to designing innovative products and services that impact the banking sector and the lives of our clients.

Please note that regular work from the client's office in Wroclaw is required.

#LI-DNI#EasyApply

Responsibilities

• Maintain a clear understanding of business goals and user needs to identify and articulate high-impact research opportunities to support strategic service design decisions and product development
• Use research to understand the motivation and actions of people for which services are designed, which extends beyond clients to also include the experience of employees, which play a part in the services delivery
• Apply design methodologies (e.g., facilitation, design thinking, design sprints etc.) to understand customer needs and evolve the customer experience, focusing on people, processes and digital platforms
• Create and own client journey maps to visualise and identify pain points and issues that need to be addressed within a service to improve the journey experience
• Co-create and own service blueprints that visualise the relationship between different service components (front stage and back stage), which are tied to a specific customer journey
• Develop a deep and end-to-end understanding of all the components and activities that define the overall services and thereby support the planning and organisation of business resources
• Develop orchestrated target state service designs that outline how elements and services should be aligned for optimal service delivery
• Facilitate and create a shared understanding of services and educate stakeholders, across departments, about the service experience

Requirements

• Excellent communication skill and extensive experience in working in cross-disciplinary teams across client journeys e.g. product, marketing, sales, customer service, IT in a agile work environment
• Extensive experience in developing journey mapping and service blueprints
• Proven experience with Marvel Prototyping and Sketch
• Experienced in workshop facilitation skills e.g. design sprint, lean UX canvas, business model canvas, value proposition map, empathy map etc
• Higher education (degree from a University/ FH, preferably in UX Design, Business Administration, Marketing or similar)
• Minimum 5 years of work experience in relevant fields
• Ability to cope with a dynamic and changing environment in an agile setup
• Communicative, independent and proactive personality with the drive to focus on ongoing professional development within UX
• A self-starter and natural leader who enjoys being part of a global team
• Strong communication and facilitation skills, fluent in English

Nice to have

• Excellent English skills (speaking and writing); German skills (understanding) would be beneficial
• Experience with Axure RP
• Experience with transformation programs or CX strategy
• Familiarity with customer data platforms or personalization

We offer

• We gather like-minded people:
  • Engineering community of industry professionals
  • Friendly team and enjoyable working environment
  • Flexible schedule and opportunity to work remotely within Poland
  • Chance to work abroad for up to 60 days annually
  • Business-driven relocation opportunities
• We provide growth opportunities:
  • Outstanding career roadmap
  • Leadership development, career advising, soft skills, and well-being programs
  • Certification (GCP, Azure, AWS)
  • Unlimited access to LinkedIn Learning, Get Abstract, Cloud Guru
  • English classes
• We cover it all:
  • Stable income (Employment Contract or B2B)
  • Participation in the Employee Stock Purchase Plan
  • Benefits package (health insurance, multisport, shopping vouchers)
  • Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more
  • Referral bonuses
  • Corporate, social and well-being events
• Please, note:
  • The set of bonuses might vary based on the role you apply for – specifics will be discussed with our recruiter during the general interview
  • We will reach out to selected candidates exclusively

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

Apply Apply