Technical Support Engineer L2 - Prague (Emcs0760)

Fortinet

Organization Overview Fortinet (NASDAQ: FTNT) protects the most valuable assets of some of the largest enterprise, service provider and government organizations across the globe. The company's fast, secure and global cyber security solutions provide broad, high-performance protection against dynamic security threats while simplifying the IT infrastructure. They are strengthened by the industry's highest level of threat research, intelligence and analytics. Unlike pure-play network security providers, Fortinet can solve organizations' most important security challenges, whether in networked, application or mobile environments - be it virtualized/cloud or physical. More than 210,000 customers worldwide, including some of the largest and most complex organizations, trust Fortinet to protect their brands. Learn more at http://www.fortinet.com, the Fortinet Blog or FortiGuard Labs.

City Prague Country Czech Republic [CZ] Title Technical Support Engineer L2 - Prague (EMCS0760) Req # EMCS0760 Job Status Full Time Regular Functional Area Customer Service Position Overview
Technical Support Engineer L2 – Prague / Czech republic
Languages: Fluent English + other CEE language
 
Fortinet (NASDAQ: FTNT) is a worldwide provider of network security appliances and the market leader in unified threat management (UTM). Our products and subscription services provide broad, integrated and high-performance protection against dynamic security threats while simplifying the IT security infrastructure. Fortinet is headquartered in Sunnyvale, California USA, with offices around the world. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. We are an equal opportunity employer offering exciting work, competitive compensation and benefits. .
 
Position overview and Job Responsibilities:
  • Providing technical support and assistance to Fortinet certified partners and customers
  • Running real-time troubleshooting sessions with partners/customers
  • Testing and reproducing partner/customer issues in Laboratory
  • Working on escalations from Level 1 technical support team
  • Reporting Software/Hardware related issues to R&D department
 
Requirements:
  • Fluent English and other CEE languages
  • 3+ years of experience in networking or security industry
  • In-depth knowledge of TCP/IP
  • Hands on experience with security devices Firewalls/IPS/Mail Security Gateways
  • Proficient spoken and written English
  • Positive, communicative and customer oriented attitude
  • Ability to work in multicultural team environment
  • Quick learner
 
Desirable:
  • Familiar with dynamic routing protocols and its implementation (OSPF, BGP)
  • Experience with VPNs (IPSec, SSL, L2TP, GRE)
  • Good knowledge of authentication protocols and methods (LDAP, SSO,Radius, 2-factor authentication)
  • Knowledge of database maintenance and SQL
  • Familiar with Web application security and vulnerabilities (experience with exploits is plus)
  • Having any of industry certificates (FCNSP, CISSP, CCNP, CCSP,CCNA …)
 
Education/nice to have:
  • Bachelors Degree in Electrical Engineering or Computer Science or equivalent experience
  • Master Degree in Electrical Engineering or Computer Science preferred
 
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Confirmed 6 hours ago. Posted 26 days ago.

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