|State / Province||Cork|
|Region||Europe; Middle East; Africa|
The Global Business Solutions (GBS) Center at Cork was established in July 2010 to provide financial shared services such as Order to Cash, Purchase to Pay, and General Accounting and Global Travel and Meeting services. Since then, the scope of GBS Cork has expanded outside of Finance and into other Business Service functions, Customer Meeting Services, Global HR Data Management and Medical Information. This growth outside of Finance is in addition to continued growth in our original Finance scope.
Service Delivery / Management
·Deliver GCO services on time, to specification, and to agreed service levels
·Contribute to driving innovation in the Global Customer Operations team and identify/anticipate opportunities for new solutions/capabilities
·Be accountable for leading elements of the customer facing service model.
·Perform initial investigation / triage / Incident management (Tier 2)
·Create and maintain documentation and manage the GCO collaboration site.
·Ensure that risks or issues are understood, communicated and managed
·Plan work effectively and manage multiple priorities at once
·Enforce Global Standards and Governance Processes
·Build good working relationships with stakeholders in the business and IT organisations
·Communicate effectively to all stakeholders on progress of work
·Provide training or knowledge transfer to end users and other stakeholders as required
·Expertise in one or more data domains and end to end processes.
Global Team work
·Work closely with team members to meet team objectives and deliver agreed servicesWork effectively as a member of a multi-national, virtual Global Customer Operations organisation, ensuring that processes are improved and knowledge is shared 38808BR
|Basic Requirements: Education and Experience||