AutoReqId 38808
Title GCO Associate
City cork
State / Province Cork
Region Europe; Middle East; Africa
Country Ireland
Position Location Global
Company Overview

The Global Business Solutions (GBS) Center at Cork was established in July 2010 to provide financial shared services such as Order to Cash, Purchase to Pay, and General Accounting and Global Travel and Meeting services. Since then, the scope of GBS Cork has expanded outside of Finance and into other Business Service functions, Customer Meeting Services, Global HR Data Management and Medical Information. This growth outside of Finance is in addition to continued growth in our original Finance scope.
This means that we have a diverse group of employees from finance professionals to HR professionals to medical professionals and event planner experts. The current headcount is circa 400 multi-lingual employees and the culture is vibrant and diverse. This is enhanced by every employee in the GBS and championed by the GBS committees – Sports & Social, Culture Club, Corporate Social Responsibility, Health & Safety, Diversity & Inclusion, Food.
The GBS was awarded CCMA International Shared Service Centre of the Year in 2013 and 2014, with particular credit to Employee Engagement. The GBS Lilly Management Team is currently looking for you if you have a people-oriented, customer centric and forward-thinking mindset. This individual will be an exceptional professional, who consistently exceeds expectations, thrives in a challenging and dynamic work environment, and will be an active contributor to our team.
Lilly enjoys a strong reputation for quality and consistent focus on employee development. We make it our mission to attract the best people and we always look at alternative ways to provide opportunities for our people to excel, grow and build an exceptional and fulfilling career. Other than working with a great team, we also offer a very competitive benefits package. We provide an open, transparent and friendly work environment where we empower people and provide them with opportunities to develop their long term career.

Responsibilities

Service Delivery / Management

·Deliver GCO services on time, to specification, and to agreed service levels

·Contribute to driving innovation in the Global Customer Operations team and identify/anticipate opportunities for new solutions/capabilities

·Be accountable for leading elements of the customer facing service model.

·Perform initial investigation / triage / Incident management (Tier 2)

·Create and maintain documentation and manage the GCO collaboration site.

·Ensure that risks or issues are understood, communicated and managed

·Plan work effectively and manage multiple priorities at once

·Enforce Global Standards and Governance Processes

Stakeholder Management

·Build good working relationships with stakeholders in the business and IT organisations

·Communicate effectively to all stakeholders on progress of work

·Provide training or knowledge transfer to end users and other stakeholders as required

·Expertise in one or more data domains and end to end processes.

Global Team work

·Work closely with team members to meet team objectives and deliver agreed services

Work effectively as a member of a multi-national, virtual Global Customer Operations organisation, ensuring that processes are improved and knowledge is shared 38808BR
Basic Requirements: Education and Experience
  • Knowledge and use of a variety of analysis tools (e.g. Excel, SQL, Eureka) and understanding of best situations to use specific tools.
  • User / Data management, e.g. data loading/extraction, database administration, & data interface understanding
  • Accountable with a passion for delivering results and a superior customer experience
  • Strong interpersonal, communication and analytical skills
  • Works well in a team environment and on own initiative
  • Experience in a commercial, sales or marketing team
  • Speak and write fluent English, other European languages an asset
  • Experience of working effectively in cross-functional teams
  • Experience of working to SLA’s and using workflow tools
Additional Skills/Preferences
  • Working in a multi-national organisation
  • Experience with Salesforce.com or Veeva CRM systems
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Confirmed 23 hours ago. Posted 30+ days ago.

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