NextEra Energy

Requisition ID: 86667

Florida Power & Light Company is the largest electric utility in the U.S., delivering clean, affordable, and reliable electricity to approximately 12 million Floridians. With one of the nation’s cleanest power generation fleets and top-tier reliability, we are setting new standards in the energy industry. Ready to make an impact? Join our exceptional team today and help shape the future of energy!

Position Specific Description

The HR Operations Lead at NextEra Energy is a key role responsible for ensuring the efficient and effective delivery of HR operations. They are responsible for owning the knowledge component and overseeing critical daily operations using analytics. The HR Operations Lead serves as a subject matter expert for process and systems, acting as a liaison between the HR4U Contact Center and HR Centers of Excellence (COE).

The lead oversees a segment of the HR service center, addressing various HR-related benefit, payroll, and compensation queries. They maintain a high level of HR service, lead a professional staff, and ensure timely processing of benefit enrollments and changes. Additionally, they optimize transaction processes and assist in planning new hire and annual open enrollment activities.

Key Responsibilities:

Leadership and Support:

• Oversee a segment of the HR4U contact center's daily operations, ensuring efficient and effective HR support.
• Lead and support a team of HR representatives, providing guidance and fostering professional development.
• Assist in developing training programs to ensure team members have current knowledge of HR policies, procedures, and system transactions.

Operational Efficiency:

• Monitor HR4U Contact Center performance metrics, identifying areas of excellence and for improvement.
• Contribute to strategies aimed at enhancing efficiency, reducing handling times, and improving the employee experience.
• Support continuous improvement initiatives to advance service delivery.

HR Support:

• Address HR-related audits, inquiries, issues, and transactions aiding team members in providing timely resolutions.
• Ensure inquiries and issues comply with company policies and applicable laws.

Technology and Tools:

• Assist in overseeing the use and optimization of contact center technology and tools.
• Ensure the team's proficiency with systems, continually assessing new technologies to enhance service delivery.

Self-Service, Automation, and AI:

• Promote the adoption of self-service technologies for employees to independently resolve issues.
• Identify and support opportunities for automation and AI-driven solutions to streamline processes.