Global Payments

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

eService is the market leader in payment card acceptance and electronic transaction clearance in Poland and is the largest technology provider of merchant acquiring services in Central and Eastern Europe. The company has been in business for nearly 25 years, and offers omnichannel payment solutions for merchants, both in store and online, including POS terminals and a payment gateway for e-commerce and m-commerce solutions. The company supports the promotion of cashless payment methods in small and medium-sized enterprises, as well as in local government units and public institutions.

eService is a joint venture of Global Payments Inc. (NYSE: GPN) and PKO Bank Polski. Headquartered in Atlanta, Georgia with approximately 27,000 team members worldwide, Global Payments is a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific, and Latin America.

Transaction Monitoring Team Manager

About the role:

Manages the management of active cases involving credit card fraud. Oversees the fact gathering and investigation process and advises on actions for resolution to ensure Service Level Agreements are maintained. Collaborates with legal and other business units along with client leadership and relevant government agencies as necessary in the development of policies, programs and other efforts designed to detect, identify and resolve fraudulent activity. Works with various departments to develop and implement tools and process improvements to enhance efficiency and effectiveness identifying fraud. Researches, selects, and manages the software programs utilized in research efforts to review and analyze transactions and customer records in search of fraudulent activities.

Be a part of our team in which you will:

• Establishes and directs work flow and goals to mitigate and prevent losses through daily monitoring of current fraud trends. Communicates new fraud recognition techniques to help mitigate companywide losses.
• Attends meetings with existing and potential clients to notify of fraudulent trends within the industry. Implements anti-fraud processes to prevent fraudulent payments, transactions, and account registrations. Manages the continuous monitoring of data and patterns to keep fraud losses within company standards.
• Provides training and guidance to front line leaders (supervisors) to ensure quality performance and proper handling of sensitive data.
• Collaborates with Client Relations team to deliver Client contractual requirements. Serves as a point of contact to existing clients to provide subject matter expertise on items such as best practices for fraud risk policy.
• Conducts analysis and ad-hoc SQL queries continuously for team members and other departments. Queries data and manages all data profiling, report creation, and analysis of information.
• Not an exhaustive list; other duties as assignee

What you need to be successful:

• Higher education in relevant quantitative or business discipline.
• Minimum of 6 of relevant professional experience in the area of card / transaction monitoring risk or similar in a payment institution / bank
• related professional experience and prefer a minimum of 1-2 years’ experience in a supervisory position

What will you get from us:

• employment contract with the prospect of long-term cooperation
• onboarding training in the first days of work - you will get to know our company better
• training for employees: with us you will develop your professional and personal potential
• private medical care in Lux med for you and your family members (including dental care)
• access to Multisport card
• possibility to join a group life insurance
• free English and German lessons (online)
• access to a free and anonymous psychological, financial and legal counseling program
• fresh fruit every Tuesday and delicious coffee from Praska Palarnia every day J

What's next:

• send your resume
• telephone interview - short talk about the position and your experience (15 min)
• recruitment meeting - we will get to know each other, you will learn more about eService, meet your manager and we’ll talk more broadly about your experience (60 min)
• employment offer - after a successful recruitment process we will make you an offer of cooperation
• welcome to our team - we will provide you with the necessary tools for work and implement you in your new responsibilities

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.