Ortho Clinical Diagnostics

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

Responsibilities:

Service the customer in the assigned territory –Central Area and ready to relocate if necessary

• Deliver efficient installation of all instruments according to procedures
• Ensure upgrades and modifications are performed in designated territory within the specified time frame
• Plans and executes Preventative Maintenance of instruments in designated territory
• Feedback of Spare Parts Usage to ensure accurate and minimum spare parts inventory holding
• Report the complaint within 24 hours of awareness, and deliver timely and effective troubleshooting service to maximize uptime of all instruments and improve customer experience
• Handle Field Corrective Actions per SOP requirement, strictly follow the instructions from Ortho Clinical Diagnostics
• Ensure the measurement tool(s) is(are) calibrated whenever applicable
• Provide assistance, as required, for customer and business needs, including but not limited to assistance with the prompt and effective launch of new instruments
• Contribute scientific and technical knowledge of products and their application to sales team as part of winning new accounts
• Provide a level of service that ensures customer retention by routine interfacing and rapport building with all appropriate levels in customers
• Comply with applicable policies and procedures

Qualification:

• Bachelor's degree in Engineering
• 1-2 years of experience as a Field Engineer in similar industries
• Effective engineering communication skills
• Strong IT knowledge, customer service skills, and a service-minded attitude
• Accountability and pleasant demeanor
• Excellent interpersonal and communication skills
• Ability to build customer relationships and solve problems with strong analytical capabilities
• Time management skills, with the ability to work flexible hours, including weekends and public holidays
• Teamwork-oriented, with a good personality, positive attitude, and hardworking nature
• Self-motivated and able to work under pressure
• Computer literacy and a good understanding of IT networking
• Willingness to travel and stay in assigned territories, including overseas travel
• Ability to work independently under pressure and time constraints with minimal supervision
• Strong presentation skills and proficiency in spoken and written English
• Possession of a valid driver's license and ownership of a car

WORKING Territory: Majority in Central, Nakhon Ratchasima and ready to relocate if necessary (Upper Northeastern, Northern, Central and Nakhon Ratchasima)