Flex

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a User Experience Manager located in Guadalajara, North.

Reporting to the Director, Information Technology, The User Experience Manager will be responsible for overseeing the overall user experience and change management strategies of IT services. This position will ensure smooth transitions for users as new IT systems, tools, and processes are introduced. You will work closely with cross-functional teams to implement user-friendly solutions that maximize the adoption and effectiveness of IT services.

What a typical day looks like:

• Change Management: development and implementation of change management strategies for IT service rollouts, upgrades, and other system changes. Collaborate with IT teams to ensure user experience considerations are integrated into the change management process.
• End-user advocacy: Act as the bridge between end users and IT architects/SME to ensure user experience requirements align with overall projects goals and timelines. Help to develop intuitive interfaces and solutions that improve usability, overall user satisfaction and adoption.
• Continuous improvement: Monitor user satisfaction, gathering feedback to understand the needs and pain points of internal users regarding IT services and tools. Analyze adoption metrics to identify areas for optimization and assist users in fully leveraging IT services.

Experience we are looking to add to our team:

• BA/BS or equivalent work experience
• Solid experience in user experience or related fields
• Strong communication and presentation skills.
• Problem-solving and analytical thinking abilities
• Expertise in user-centered design principles
• Collaborative mindset with the ability to work with different teams
• Interest for staying current with industry trends, best practices, and emerging technologies
• Fluent English, both written and verbal.

What you’ll receive for the great work you provide:

• Competitive Salary.
• Life & Medical insurance.
• Christmas Bonus.
• Food Coupons.
• Saving Fund.

MG61

Job Category

IT

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).