Estée Lauder Companies

Principal Objectives

Plan and launch Governance Program for retail stores including conducting on-site store audits, sales data monitoring and control measures execution to build a strong and sustainable culture on retail operations compliance

Job Description

• Develop / refine retail operations policies and procedures for all store types as well as the readiness of the multi-channels store operations.
• Develop/ refine new standard Operating Procedures (SOP) for Corporate Projects to meet with business & retail operational needs
• Sustain the P&P knowledge through training and on-going store communications, facilitate field management team to perform counter assessment to meet the P&P standard and the KPI, amend the P&P content based on the new POS system design to have a suitable P&P for the affiliate.
• Launch and manage annual mandatory compliance digital learnings in the affiliate.
• Execute and monitor anti-division audit program such as launching annual AD E-learning program to all field staff and send the AD notice to online/offline retailers.
• Partner with regional retail operations team to build and introduce the retail project to TW affiliate such as ROTM, Retail Ops. Dashboard.
• Design and provide trainings, prepare reinforcement / communication materials for retail staff on retail operation policies & procedures
• Collaborate with various stakeholders to facilitate the corporate retail operations projects independently such as partnering with global and APAC EHS team to perform EHS assessment for FSS.
• Inventory control management including conducting full count twice a year for loss prevention of all retail stores.
• Work with relevant parties independently for risk management and lost prevention.
• Perform any other duties as assigned by senior management

Qualifications and Requirements

Work Experience

• At least 5-year working experiences in Retail Operations / Sales Administration / Office Administration or related experiences
• Sales management experience in retail industry and store management experience will be a plus
• Sound analytical mind with good understanding of business processes
• Excellent sense of customer services excellence
• Strong analytical and numerical sense
• Be agile and is capable to manage multi-tasks efficiently
• Proficiency in Microsoft Office application, especially Excel
• Embrace change and Strong Learning agility

Personal Characteristics

• Good at coordination
• Passion about sales & beauty industry
• Strong communication & interpersonal skill
• Attentive to sales figures
• Team player. Works cooperatively with peers, management, and other departments
• Strong logical and numerical analysis skills

Language

Ability to read, comprehend, and write the English language