Customer Service Representative


Company Type
Job Description

Key Responsibilities

  • Acts as primary customer interface for external customers, distributors, potential customers and other roles internal to the business.
  • Actively interacts with customer for notification of inventory status, project inquiries,  back orders due to product availability, deliveries and transportation issues.
  • Interacts with broader network of Internal DuPont Partners (sales) to ensure that the customers’ requirements are understood and commitments are met.
  • Receives and processes all types of customer orders.
  • Responsible for inquiry & order handling process from beginning to end.
  • Responsible for management of local inventory fill-up, inventory reconciliations, invoicing, count, rebates, DBS upload of invoices etc.
  • Processes customer complaints and returns according to Complaint Management process and return policies. Is able to identify need for extra information to enable a thorough complaint analysis.
  • Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed.
  • Follows desk procedures/policies in compliance with internal control processes and provides monthly documentation.
  •  Has understanding of cash collection process e.g. credit hold next steps/actions.  On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits.

Job Qualifications

Education :  Bachelor degree or equivalent through experience *

Knowledge, skills & experience

-          Knowledge

o   Language skills :  Local language, good knowledge of English

o   Computer knowledge :  Proficient in Word, excel, Outlook.  Good knowledge of SAP

-          Skills

o   Strong  interpersonal skills

o   Good written and verbal communication skills

o   Active listening skills

o   Demanding customer management skills

-          Experience

o   Prior experience is an asset, but not required


-          Core (Individual Contributor) :

o   Building sustainable customer relationships :  Builds collaborative relationships

o   Communicating with impact : Listens and responds to questions and objections

o   Teamwork / collaboration

o   Embracing change : Approaches change positively

o   Analysis & judgment :  Identifies issues, gathers and interprets information

o   Engagement

o   Managing for productivity : Prioritizes tasks and stays focused

o   Business acumen : Understands business operations

About DowDuPont

DowDuPont (NYSE: DWDP) is a holding company comprised of The Dow Chemical Company and DuPont with the intent to form strong, independent, publicly traded companies in agriculture, materials science and specialty products sectors that will lead their respective industries through productive, science-based innovation to meet the needs of customers and help solve global challenges. For more information, please visit us at

The positions represented by this job posting are aligned to one of the three divisions, Agriculture, Materials Science or Specialty Products, which are expected to separate from DowDuPont into stand-alone public companies. Information on the division alignment will be provided during the recruitment process.

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Confirmed 20 hours ago. Posted 30+ days ago.

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