System One

User Experience Designer

Location: Hybrid report to Vienna, VA

Pay Rate: Open to Both C2C and W2 options

Position Type: Multiyear Contract

Job Description:

The organization is seeking a skilled and collaborative UX Designer to join our growing Digital Product Design team. This role is ideal for a designer with a strong foundation in user-centered design and agile product thinking who thrives in cross-functional environments and is passionate about creating intuitive, accessible, and impactful digital experiences.

You will be responsible for contributing to the design of end-to-end experiences across our platforms, from research and wireframes to polished interfaces. Experience with enterprise CRM (ECRM) tools and processes is a plus, as this role is designing systems that support member service and engagement.

Responsibilities:

• Collaborate with product managers, researchers, developers, and other designers to define and deliver user-centered solutions.
• Translate complex business and user requirements into intuitive, elegant designs.
• Create wireframes, prototypes, user flows, and high-fidelity visuals that align with the department's design system and accessibility standards.
• Participate in user research and usability testing to validate design decisions.
• Help evolve and maintain our design systems and contribute to design documentation.
• Present and communicate design work clearly and persuasively to stakeholders.
• Contribute to design strategy for products that may integrate with ECRM platform Microsoft Dynamics.

Qualifications

• Bachelor’s degree in Design, HCI, or related field, or equivalent experience.
• 5+ years of experience in UX or Product Design, preferably in a large-scale or regulated environment.
• Strong portfolio showcasing a range of user-centered design projects with clear problem-solving and impact.
• Proficiency in Figma or XD.
• Working knowledge of accessibility (WCAG) and responsive design best practices.
• Experience with Agile or Scrum workflows.
• Excellent communication, collaboration, and storytelling skills.

Preferred Qualifications

• Familiarity with ECRM systems (e.g., Microsoft Dynamics) and their role in customer engagement and service.
• Experience designing for financial services, enterprise systems, or high-volume transactional interfaces.

Ref: #850-Rockville (ALTA IT)

System One, and its subsidiaries including Joulé, ALTA IT Services, TeamPeople, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.