Amnesty International has flagged the Israel Head Office, Jerusalem job as unavailable. Let’s keep looking.

Assistant Single Point of Contact (ASPOC) – US Visa Program in Jerusalem

CGI

Education
Benefits

Position Description:

CGI Federal Global Support Services (GSS) is looking for an Assistant Single Point of Contact (A-SPOC) to support its Potential U.S. Visa Program at the U.S. Embassy in Jerusalem. The ASPOC will serve as the primary source of information, monitoring, and reporting for fee collection services, document delivery, greeter services, information services, and appointment services. The ASPOC will ensure that the highest quality of customer service is provided to our clients in the country or region of responsibility.

לחברת CGI האמריקאית, מפעילה גלובלית של תוכניות הוויזות של ארה"ב, דרוש/ה עוזר מנהל/ת תפעול לתוכנית הוויזות של ארה"ב בשגרירות ארה"ב שבירושלים. העבודה במשרה מאלה בימי ב'-ו' (יום א' לא עובדים). העבודה היא היברידית, חלק מהבית וחלק בשגרירות עצמה.

Your future duties and responsibilities:

This role involves collaborating with team members, liaison with Embassy personnel. Strong Problem-solving skills and ability to use Information Technology software tools to investigate and resolve problems are essential for success in this role.

Supervision will be provided by the Deputy Task Order Manager. However, this position requires significant ability to operate and excel independently in the Israel region.

תחומי אחריות עיקריים:

  • איש/ת קשר עיקרי של CGI בענייני תוכנית הוויזות של ארה"ב מול המחלקה הקונסולרית של השגרירות,
  • ניהול ישיר של צוות שירות הלקוחות הפרונטאלי של תוכנית הוויזות,
  • הכנת דוחות תפעול עבור ההנהלה האזורית
  • הבטחת איכות שירות מרבית לשגרירות ולמבקשי הוויזות

Required qualifications to be successful in this role:

Education

  • Bachelor’s degree in a relevant field;
  • Knowledge of basic financial accounting is beneficial.

Professional Experience

  • Five (5) years of progressive experience managing the implementation, execution, and oversight of programs, including two (2) years leading diverse teams to foster customer service, innovative solutions, and proactive communication.
  • Experience in client relations, vendors management, and customer service management.
  • Call center experience valued.
  • Experience in drafting management, business, technical, and personnel reports, reviews, and documents for internal and external use.
  • Strong IT skills to include proficiency in MS Office (Word, Excel, Outlook, and PowerPoint).

Language Skills

  • Fluency in spoken Hebrew and Arabic is required
  • Fluency in spoken and written English an advantage

Interpersonal Skills

  • Ability to work independently while being part of a virtual, effective team.
  • Ability to manage multiple priorities and complete tasks/projects in accordance with established deadlines.
  • Flexibility in work hours and full availability during work week. Infrequent emergencies may happen on the weekend and require the task order team’s attention.
  • Excellent oral and written communication skills.
  • Ability to conduct research to solve problems and execute solutions.
  • Superior organizational skills, high level of punctuality, work ethic and discretion.
  • Ability to build and maintain effective relationships with the client, team members, and various service vendors.

Security Clearance

  • Ability to obtain appropriate security certification as outlined by the government.

דרישות התפקיד:

  • תואר ראשון בתחום רלוונטי
  • תואר שני – יתרון
  • ניסיון מקצועי רלוונטי של לפחות 5 שנים
  • ידיעת עברית, ערבית ואנגלית ברמה טובה
  • ניסיון ניהולי בתחומי קשרי ושירות לקוחות
  • ניסיון בעבודה במוקדי שירות – יתרון משמעותי
  • ניסיון בהפקת דוחות תפעול
  • ידע בתוכנות מיקרוסופט, ניסיון במיקרוסופט דינמיקס - ייתרון משמעותי

תכונות נוספות:

  • יכולת עבודה עצמאית כחלק מצוות עבודה בסביבה וירטואלית
  • יכולת עמידה בלוחות זמנים וניהול מספר מטלות בו זמנית
  • גמישות בשעות העבודה
  • יכולת פתרון וחשיבה "מחוץ לקופסה"

Skills:

  • Client Delivery

What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.

Read Full Description
Confirmed 14 hours ago. Posted 30+ days ago.

Discover Similar Jobs

Suggested Articles