Solution Success - Associate Partner

FICO

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FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 90+ countries make better decisions. Join our world-class team today and fulfill your career potential!

Job Summary

Job Description

Role – Technical Account Manager

Location – Thailand

Reporting to – Director, Solution Success APAC

Role introduction

Do you want to join the global market leader in automated contact resolution in the credit and fraud markets? Are you a results driven, customer focused technical account manager looking to join a highly successful rapidly expanding team? The company is NASDAQ listed and the solution is a high growth cloud based solution.

This opportunity, part of the Solution Success Group is for someone who can help continue our success and rapid growth across Asia Pacific becoming a trusted advisor for our clients.   

The right candidate will have a strong mix of technical and account management skills who can help our customers achieve their business objectives while maximizing our revenue opportunities.

Key Responsibilities:

  • Ensuring our daily service is delivered with quality to your clients through monitoring and analysis
  • Provide Account Management and Subject Matter support to clients regarding domain and application best practice
  • Produce key metric monitoring and reporting, providing insights and best practice performance recommendations to customer on application tuning
  • Working with the customer to optimize the use of our service and ensure global best practice is being adopted
  • Working with global teams; help desk operations and project delivery team to ensure client service is delivered to quality and support through any issues
  • Manage the roadmap of account initiatives, tracking and reporting both internally and externally
  • Implementing collections strategy and contact strategy changes to support business objectives
  • Measure and track performance of collections strategies
  • Investigate and document client requests for change, working with our delivery team to ensure they are being delivered rapidly and to the client satisfaction
  • Extensive relationship building with clients teams at various levels from day to day technical and operational staff to department leaders

Desired Experience & Skills

  • 5+ years in a technical consultancy role as a vendor delivering software solutions to tier one organizations
  • 5+ years’ experience working across 5-10 different customer accounts concurrently
  • Must have strong technical knowledge and a computing science background, this is a hands on technical role
  • Experience in Banking, collections, risk, analytics or CRM is a bonus
  • Experience in cloud based solutions a bonus
  • Previous experience working a software developer
  • Fluent in spoken and written Thai

Travel

The Technical Account Manager will be expected to travel to meet with clients on a regular basis. This will normally involve short trips or day trips. Face to face time with clients is seen as key to building strong relationships.

Why Make a Move to FICO?

At FICO, you can advance your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.   We have a 50+ year history of excellence in providing analytics and decision management solutions.  Here are a few examples of our impact globally:

  • Credit Scoring —150+ billion FICO Scores have been sold to date, making it the most used credit score in the world.
  • Fraud Detection and Security—2.5+ billion credit cards globally are protected by FICO fraud systems.
  • Lending —3/4 of US mortgages are approved using the FICO Score.

FICO’s proven science leverages the latest technology to drive consumer behavior insights and optimize business processes. We help many of the world’s leading banks, insurers, retailers, telecommunications providers and other firms reach a new level of success.

Our success is founded on really talented people – just like you – who enjoy innovative and high-performance environments with the opportunity to grow.  Join the FICO Family and help change the way business makes decisions!

Learn more about how you can fulfill your potential at www.fico.com/Careers

FICO values the strength that diversity and a culture of inclusion bring to our workplace.  We are an equal employment opportunity and affirmative action employer and we’re proud to offer employment and advancement opportunities to all applicants without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

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Confirmed 15 hours ago. Posted 30+ days ago.

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