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WHAT YOU'LL DO

As an HR Service Delivery (HRSD) ServiceNow Product Manager you’ll be responsible for supporting the end-to-end ServiceNow development lifecycle within the HRSD Platform. You will work in an Agile environment and directly support the Product Owner to deliver Initiatives with measurable business outcomes and key results. You will work closely with customers as well as engineering team members, facilitating and translating customer requirements into effective User Stories for incremental feature delivery. This role is pivotal in connecting the “What” and “Why” as conveyed by the Product Owner to the “How” being prepared and delivered by the Squad. 

Job ID

22478BR

WHO WE ARE

BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world’s best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible—and unlocking your potential to advance the world. Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG.

YOU'LL BE TRAVELLING

No

YOUR EMPLOYEE TYPE IS

Regular

YOU BRING (EXPERIENCE & QUALIFICATIONS)

  • Bachelor’s degree required 
  • 5+ years’ experience working as a Business Analyst, Data Analyst, ServiceNow Admin, or related field 
  • ServiceNow subject matter expertise preferred, or related product 
  • Strong understanding of Service Management, business operational processes and workflow management 
  • Proficiency in Agile methodology, experience in Atlassian stack (i.e. JIRA) or related tools 

YOUR JOB TYPE IS

Full time

EQUAL OPPORTUNITY

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

COUNTRY

India

CITY

New Delhi

JOB FAMILY

IT

YOU'RE GOOD AT

  • Partnering with multiple roles across the organization, offering a customer-focused mindset and proven ability to translate business goals into tactical engineering deliverables via Epics & Stories 
  • Communicating clearly and effectively with a global team, both written and verbal 
  • Collaborating with stakeholders on the HR Service Delivery roadmap and how it contributes to broader cross-functional service vision to enhance the end user experience for requesting and consuming services/support 
  • Data analysis and modelling, with a strong understanding of SaaS/PaaS configuration best practices 
  • Providing a consultative approach to creative problem solving, advocating for scalable long-term solutions in favor of “quick fixes” (ultimately providing long term benefit for the business and technical architecture) 
  • Root cause analysis and desire to provide scalable long-term solutions, including remediation of major incidents or other operational troubleshooting activities 

JOB TITLE

Global Product Manager - HR Service Delivery

YOU'LL WORK WITH

You’ll report directly to the ServiceNow Product Owner within BCG’s IT & Business Platforms Portfolio, working very closely with the entire Product Team including Scrum Master, Developers, and QA Analysts. Additionally, will work with the Product Team’s customers to gather and translate detailed requirements to populate the Product Backlog and support delivery of high-value business Initiatives.

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Confirmed 19 hours ago. Posted 16 days ago.

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