Overview of the Position:
The Customer Service Rep, is responsible for providing support and assistance to various internal and external stakeholders, including outside & inside sales, supply chain, operations, quality, and accounting personnel. You will also be ensuring daily execution of critical tasks that allow for customer sales to occur, including order entry, through order book maintenance and customer engagement.
Essential Duties and Responsibilities:
- Through order book maintenance ensure that proactive customer communication is occurring and internal actions are done to support on-time delivery of product.
- Receive, review and populate into the system critical data including Vendor Quotes, Customer Quotes and Sales Orders working to high standards of accuracy and promptness
- Ensure that all Sales Orders have been formally acknowledged as required
- Respond with urgency and in a timely manner, as requested; be proactive in the approach to the assigned workload and business needs
- Continue to develop knowledge and awareness across a wide array of processes, IT Systems, and AGI's organization to mitigate order issues and solve problems for the customer and other internal stakeholders
- Ensure that processes / procedures are followed to maintain compliance to quality requirements (i.e. vendor orders are only with authorized AGI vendors)
- Work cross functionally within the Supply Chain, Strategic Sourcing, Sales, Quality, Operations, and Accounting organizations to support customer requirements
- Handle Controlled Unclassified Information (CUI) for assigned accounts and Federal Contract Information (FCI) as required.
- Performs other related duties as assigned.
Other Knowledge, Skills, and Abilities:
- Due to the criticality of your work, you need to have a strong accuracy for data entry, knowledge and understanding of warehouse work instructions, policies, and procedures.
- Microsoft Office proficiency.
- Customer service skills to provide the best service in diverse situations.
- Ability to multitask and be detail orientated.
- Demonstrated ability to identify process issues and drive process improvement
- Open-minded self-starter with the ability to adapt, improvise and problem solve
- Ability to work independently on multiple tasks and projects with various stakeholders
- Knowledge of current supply chain management, purchasing and inventory control principles an asset
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