Customer Success Manager - Chinese Market

SimilarWeb

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Industry
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SimilarWeb is the pioneer of market intelligence and the standard for understanding the digital world. SimilarWeb provides granular insights about any website or app across all industries in every region enabling the world's biggest brands like Airbnb, Walmart, HSBC, eBay and adidas to create the strategies necessary to win market share. The company has raised over $112M and has nearly 400 employees across eight global offices.

 

SimilarWeb has been named one of Inc.com 15 Israeli Startups to Watch in 2017 and one of Business Insider’s Top 50 Enterprise Startups to Bet Your Career On.  

But if we want to continue helping the world’s biggest brands reimagine what is possible online, we need talented and driven individuals who are looking for the chance to make a real and tangible impact. Does this sound like you?

 

What makes the SimilarWeb Customer Success Manager team awesome?

  • We love market intelligence! At SimilarWeb you have the opportunity to work with the world's biggest brands and offer a solution that has the power to have a huge impact on their business!
  • As part of our global team you will work alongside the industry’s top talent where you will have the chance to not only learn but also grow professionally
  • Work at the forefront of marketing technology and big data - where the product is constantly evolving and getting better and better with each new iteration

 

A day to day as an Customer Success Manager at SimilarWeb means...

  • As an Customer Success Manager at SimilarWeb you will be responsible for managing existing client relationships.  On a day to day basis you will work towards driving engagement, value-building and renewing SimilarWeb’s customers.
  • In addition, you will be  responsible for acquiring and possessing expert knowledge of all SimilarWeb solutions. Ultimately, utilizing this knowledge to create value and to highlight the benefits of our solutions to end users in order to increase customer engagement.
  • Some of the day to day responsibilities include:
  • Driving Customer Success Outcomes
  • Increase renewal rates and reduce churn through higher product adoption, customer satisfaction and overall positive health scores
  • Influence future lifetime value through user engagement and value-building
  • Working closely with customers through their lifecycle, onboarding, training and educating new users, while identifying new areas within your customer's' organisation to further grow usage of SimilarWeb's suite of solutions and services.
  • Managing Customer Success Activities
  • Onboarding
  • Training
  • Adoption
  • Renewals
  • Advocacy

What will I bring to the team?

Previous experience in customer success/account management-Chinese market – Mandatory

Chinese mother tongue – mandatory (additional language is an advantage)

A solutions-oriented and customer-service can-do attitude - Mandatory

Experience in working with a SaaS product – a plus

Working with Inside/Enterprise customers – a plus

Knowledge and insights into the online marketing space – a plus

Possess both analytical and client relation skills

 

Why choose SimilarWeb?

We believe that building a great product and a great company starts with finding amazing people and helping them grow and develop professionally and personally. At SimilarWeb, you’ll be surrounded by the most talented professionals and you’ll work across departments gaining skills and driving impact.

 

Our Values:

 

  • Data Driven: We believe data driven decisions are the key to success and we are evangelists for the power of digital insights
  • Passionate: We care deeply about what we do, are accountable for our actions and are committed to helping each other
  • Excellence: It’s in our nature; and we work hard to make a difference

 

Winning Together: We know what it takes to build a great company and a great product and it begins with valuing each and every member of our team

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Confirmed 6 hours ago. Posted 30+ days ago.

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